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Bookshelf Will Not Launch

If VitalSource Bookshelf will not launch, please locate the set of instructions for your Operating system to resolve your issue.

Bookshelf Will Not Launch - Windows XP SP2
Steps to resolve Bookshelf not launching in Windows XP SP2.
  • Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
  • Go to your My Documents folder and locate the My Books folder. (C:\Documents and Settings\YourAccount\My Documents\My Books)
  • Once you have located the My Books folder, rename it to be My Books Old
  • Launch VitalSource Bookshelf.
  • Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.
  • Once signed in, go to the File Menu and choose the Restore from Backup... menu option.
  • Go to the following file: C:\Documents and Settings\YourAccount\My Documents\My Books Old\VitalSource Bookshelf\User Data\Notes.db This will restore your notes and highlights.
  • Once your Notes and Highlights have been restored you can delete the My Books Old folder.

Bookshelf Will Not Launch - Windows Vista/7
Steps to resolve Bookshelf not launching in Windows Vista/7.
  • Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
  • Go to your Documents folder and locate the My Books folder. (Computer\Local Disk (C:)\Users\YourUserAccount\Documents\My Books)
  • Once you have located the My Books folder, rename it to be My Books Old
  • Launch VitalSource Bookshelf.
  • Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.
  • Once signed in, go to the File Menu and choose the Restore from Backup... menu option.
  • Go to the following file: Computer\Local Disk (C:)\Users\YourUserAccount\Documents\My Books Old\VitalSource Bookshelf\User Data\Notes.db This will restore your notes and highlights.
  • Once your Notes and Highlights have been restored you can delete the My Books Old folder.

Bookshelf Will Not Launch - Mac OS 10.4 or Later
Steps to resolve Bookshelf not launching in Mac OS 10.4 or Later
  • Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
  • Go to your Documents folder and locate the Books folder. (Macintosh HD\Users\YourUserAccount\Documents\)
  • Once you have located the Books folder, rename it to be Books Old
  • Now go to your Users Accounts Preference folder and delete the com.vitalsource.bookshelf.plist preference file. (Macintosh HD\Users\YourUserAccount\Library\Preferences\)
  • Launch VitalSource Bookshelf.
  • Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.
  • Once signed in, go to the File Menu and choose the Restore from Backup... menu option.
  • Go to the following file: Macintosh HD\Users\YourUserAccount\Documents\Books Old\VitalSource Bookshelf\User Data\Notes.db This will restore your notes and highlights.
  • Once your Notes and Highlights have been restored you can delete the Books Old folder.

If you are unable to resolve your issue with this guide please visit the VitalSource Community Discussion for Installation Errors and someone from VitalSource will assist you. While we are looking into your case you can view your books by using Bookshelf Online.
Section:
VitalSource Bookshelf: Troubleshooting
Last Updated:
27 Apr, 2011 02:03 PM

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