or Create a profile

Home → Knowledge Base → VitalSource Bookshelf: Troubleshooting →

Corrupt Books

If you received a Corrupt Book error when trying to open one of your downloaded textbooks, please locate the set of instructions for your Operating system to resolve your issue.

Resolving Corrupt Books- Windows XP/Vista/7
The first troubleshooting step in fixing a corrupt eTextbook is to delete the book and download it again. The steps to deleting a VitalSource eTextbook are:
  • Locate the book that is corrupt, right click on the book, select "Open Containing Folder"
  • You will be taken to the Shared Books folder, and the book you selected will be highlighted.
  • Close Bookshelf
  • Go back to the Shared Books folder, delete the highlighted .vbk file.
  • Empty your Recycling Bin
  • Restart your computer.
  • Launch VitalSource Bookshelf and download the Book again.

Resolving Corrupt Books - Mac OS 10.5 or Later
The first troubleshooting step in fixing a corrupt eTextbook is to delete the book and download it again. The steps to deleting a VitalSource eTextbook are:
  • Locate the book that is corrupt, right click on the book, select "Reveal in Finder."
  • You will be taken to the Books folder, and the book you selected will be highlighted.
  • Quit Bookshelf.
  • Go back to the Books folder, delete the highlighted .vbk file.
  • Empty your trash.
  • Restart your computer.
  • Launch VitalSource Bookshelf and download the Book again.

Depending on your internet connection and any potential firewalls you may need to repeat these steps properly download your VitalBook. Should these steps fail please contact the VitalSource Service and Support line for assistance.
Section:
VitalSource Bookshelf: Troubleshooting
Last Updated:
05 Sep, 2011 11:47 PM

Recent Discussions

26 Jan, 2012 04:48 PM Issue with downloading book..
14 Jan, 2012 09:52 PM Devices

Recent Articles

Bookshelf Downloadable
Getting Started: VitalSource Bookshelf Online-Browser Requirements
Bookshelf for Android Beta Test Program Guide Lines
VitalSource Bookshelf and eReaders
Download the Latest Version of VitalSource Bookshelf