VitalSource Helps: Student and Instructor Frequently Asked Questions

VitalSource Helps: Student and Instructor Frequently Asked Questions

FAQ Topics

 

When does VitalSource Helps end?

VitalSource Helps ends in the U.K. on June 30, 2020.

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What happens to the books I borrowed? 

When VitalSource Helps closes on June 30, you will no longer be able to activate new e-texts from the Explore Tab. 

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What if I still need those books?

If you are looking for access to digital course materials for Summer or Fall semesters, you should first reach out to your college bookstore.  If you are unable to access digital products from your college store, you can check out the VitalSource bookstore at https://www.vitalsource.com/en-uk/

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Can you extend the program into Summer?

We developed VitalSource Helps for students who found themselves suddenly separated from their course materials mid-semester due to campus closures associated with the COVID-19 crisis. The VitalSource Helps program was designed to help students who had purchased content but were suddenly separated from it. The program was made possible by the generosity of a diverse coalition of more than 350 leading content providers. 

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I’m a professor looking to get digital materials for my students, what do I do? 

  • Please contact your campus bookstore or our support team. 

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Will my data be used for marketing purposes or sold to third parties?

No. VitalSource does not share user data and all participants of the VitalSource Helps program will automatically be opted-out of marketing initiatives. To learn more, click here to view our privacy FAQs.

For more detailed information regard what data VitalSource collects, what we do with it, and how long we keep it please see the VitalSource Privacy Policy.

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What personal data of mine do you collect? 

To opt-in to free access to the VItalSource Helps Content, you must provide your valid university email address.  For details of how VitalSource handles that data, click here.

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I have unanswered questions, can you help? 

Yes, we have more support articles for you to find immediate questions on the help page. 

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