Password Reset Issues

If you did not receive your password reset email

If you forgot your password, you can submit a request to reset your password. If you did not receive your reset instructions, here are some tips to help you find it:

1. Search for the email

The reset email is sent from and Run a search for VitalSource in your inbox. You may also need to check your Archive, Deleted Items, Junk, Spam, and Trash folders. To help ensure the proper delivery of emails to your inbox, you can add senders of legitimate emails to your Permitlist, also called the Approved or Safe Sender list. Add and as a contact to ensure delivery. You may need to speak with your IT department to make sure the password reset emails get through any school or corporate mail filters. 

2. Check your account email

Make sure the email you submit is correct for your VitalSource account. If you receive an email saying that No Account was Found it means that this is not the email you used for your VitalSource Account. If you believe this to be incorrect please Contact Support.

3. Resend the password reset 

If you still have the original reset request tab open in your browser, you can click Resend to resubmit the request or submit a new request.

4. Verify you are receiving emails

Verify you can receive emails. If you are unable to receive emails, please check with your email provider for a solution.

5. Contact us

If you are still having issues, please Contact Support, and a VitalSource Bookshelf Expert will contact you.

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