Some students using Blackboard may encounter an error when accessing their Acrobatiq content.
This is not an Acrobatiq error. It is related to the version of Blackboard your institution is using. It is caused by clicking Launch after initiating the Acrobatiq link in Blackboard. If you see this error message, use the following instructions to resolve the issue:
- To avoid the error, click on the link in Blackboard to launch your Acrobatiq course.
- On the next screen, do not click Launch or Cancel. Wait. Based on your server speed, the course may take a few moments to load.
If you have already encountered this error message, please clear cookies and cache on your browser and use these instructions to login again through the Blackboard portal.
Note: If this article describes the error you encounter but has not helped you resolve it, please contact your institution's Blackboard Administrator or IT Help Desk.