Redemption code error

Causes of this error:

Redemption code has already been used.

  • Commonly caused by redeeming the code to your account, but using a different email address to log into bookshelf that of the one used when the code was originally redeemed
  • Purchasing a used textbook with a scratch off redemption code. (*Codes are non transferrable)

Redemption code is not valid. VitalSource Bookshelf codes will contain EXACTLY 20 mixed letters and numbers

  • It is not a VitalSource Bookshelf code
  • Code was typed incorrectly
  • Code is not assigned to an eTextbook (Please call support for further assistance)

 

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