Windows: Bookshelf Crashing upon opening eTextbook

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Windows: Bookshelf Crashing upon opening eTextbook

 

This error occurs when the computer isn't restarted after VitalSource Bookshelf installation.

  1. 1. Uninstall VitalSource Bookshelf from the Add/Remove programs
  2. 2. Restart the computer
  3. 3. Reinstall VitalSource Bookshelf
  4. 4. After installation is complete, restart the computer a second time BEFORE opening bookshelf

 

If the error still persists after the steps above please call customer support.

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