Bookshelf Will Not Launch

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Bookshelf Will Not Launch

There are a few different reasons why your Bookshelf application will not open. One possible reason is that your Desktop application profile is corrupted. Re-installing the application will unfortunately not fix this issue. Please locate the set of instructions for your Operating system to resolve your issue.

Windows 7/8/8.1/10

  • Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
  • Go to your Documents folder and locate the My Books folder. (Computer\Local Disk (C:)\Users\YourUserAccount\Documents\My Books)
  • Double click on the My Books folder, the VitalSource Bookshelf folder, and once again on the User Data Folder.
  • Once you are in the User Data folder, delete everything in the My Books folder except for the notes.db file
  • Launch Bookshelf.
  • Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password.
  • If Bookshelf closes after you try to sign in please go to https://myaccount.vitalsource.com/ , log in with your email address and password, and deauthorize any computer device listed.
  • Attempt to launch Bookshelf again. At this point it should launch and allow you to sign in.

 

Mac OS 10.7 or Later

  • Restart your computer and try to launch Bookshelf. If Bookshelf does not launch continue.
  • Go to your Documents folder and locate the Books folder. (Macintosh HD\Users\YourUserAccount\Documents\)
  • Double click on the Books folder, the VitalSource Bookshelf folder, and once again on the User Data Folder.
  • Once you are in the User Data folder, delete everything in the Books folder except for the notes.db file
  • Launch Bookshelf.
  • Bookshelf should launch. Once Launched click the Sign-In button and sign in with your email address and password

If you are unable to resolve your issue with this guide please contact VitalSource Support. While we are looking into your case you can view your books by using Bookshelf Online.

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