Bookshelf for Windows: Installation failure due to missing MSI file
This message occurs when there is corruption with the MSI installation file. When this error pops up, installation nor uninstallation of VitalSource Bookshelf is possible.
- Use Microsoft Fix It utility from the following link to force remove VitalSource Bookshelf https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
- Reboot the computer after the Fix It utility completes
- Attempt to reinstall VitalSource Bookshelf
If the issue persists, please contact Customer Support.