Windows: Installation failure due to missing MSI file
This message occurs when there is a corruption with the MSI installation file. When this error pops up installation nor uninstallation of VitalSource Bookshelf is possible.
- 1. Use Microsofts Fix It utility from the following link to force remove VitalSource Bookshelf http://support.microsoft.com/mats/program_install_and_uninstall/en-us
- 2. Reboot the computer after the Fix It utility completes
- 3. Attempt to reinstall VitalSource Bookshelf
If the issue still persists please call customer support