Troubleshooting
- Bookshelf Online: Resolving Basic Browser Issues
- Managing Devices
- Bookshelf Online: Browser Support Policy
- Bookshelf for Android: Installing Bookshelf on Android Devices (without Google Play)
- Installing Bookshelf on Windows 10 computers without Microsoft Store Access
- Bookshelf Support for Mac OS, iOS, and iPad OS Betas
- Bookshelf for Android: How To Manually Remove Bookshelf's Data and Bookshelf from your Android Device
- Bookshelf for Android: Sideloading EPUBs to Bookshelf for Android
- Why have I not received my Email Verification email?
- Where are my books?
- View All Articles
Bookshelf for Windows: Installation failure due to missing MSI file
This message occurs when there is corruption with the MSI installation file. When this error pops up, installation nor uninstallation of VitalSource Bookshelf is possible.
- Use Microsoft Fix It utility from the following link to force remove VitalSource Bookshelf https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
- Reboot the computer after the Fix It utility completes
- Attempt to reinstall VitalSource Bookshelf
If the issue persists, please call Customer Support.