Windows: Installation failure due to missing MSI file

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Windows: Installation failure due to missing MSI file

 

This message occurs when there is a corruption with the MSI installation file. When this error pops up installation nor uninstallation of VitalSource Bookshelf is possible.

  1. Use Microsofts Fix It utility from the following link to force remove VitalSource Bookshelf https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
  2. Reboot the computer after the Fix It utility completes
  3. Attempt to reinstall VitalSource Bookshelf

If the issue still persists please call customer support

 

 

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