eTextbook download error

This is error is caused either by a network Firewall, computer Firewall, or internal network issues.


Exit out of Bookshelf. Temporarily disable any virus protection software (Such as Norton) and any firewalls.

ON A HOME NETWORK: Disconnect the Cable/DSL Modem and router, if separated, and reconnect after 30 seconds. then try again.

ON A PUBLIC/WORK/SCHOOL NETWORK: Contact the Network admin.

Alternative: Try connecting to a different network.

**If the issue still persists please call customer support


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