- Resolving Basic Browser Issues
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- Installing Bookshelf on Android Devices (without Google Play)
- Bookshelf Support for macOS, iOS, and iPad OS betas
- You have Reached your Machine Activation Limit
- Why have I not received my Email Verification email?
- The Videos Will Not Play in My eTextBook(s)
- What to do if you are missing an eBook
- Configuring Your Firewall For Use With VitalSource
- My book is reading in a different language or with a strange accent and not English.
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Windows: Black/Grey content shown instead of text
The new version of Bookshelf has an improved and updated rendering process. Unfortunately, if the Graphics driver is not up to date, a Microsoft generic graphics driver is being used, or if it doesn't support DirectX 10, a black or grey screen will show up when viewing content.
Please locate the make and model of the computer (Start button, All Programs, Accessories, System Tools, System Information) and visit its manufactures support website. Then find the Graphics driver for it, download, install, and reboot your computer.
*On selected HP computer, the graphics switchable settings is in the bios. For more information, please visit > HP BIOS Graphics
*On selected Sony Vaio computers switching from Stamina to Speed mode switches the graphics card from CPU to GPU.
**Bookshelf will not work on a Linux or Unix computer running Windows as a Virtual Machine due to the DirectX 10 graphics driver.
***Still unable to view your content? please call support.