Windows: Black/Gray content shown instead of text – Bookshelf Support

Windows: Black/Grey content shown instead of text

The new version of Bookshelf has an improved and updated rendering process. Unfortunately, if the Graphics driver is not up to date, a Microsoft generic graphics driver is being used, or if it doesn't support DirectX 10, a black or grey screen will show up when viewing content.

Please locate the make and model of the computer (Start button, All Programs, Accessories, System Tools, System Information) and visit its manufactures support website. Then find the Graphics driver for it, download, install, and reboot your computer.

Intel Graphics

If the computer is running an Intel processor chip please visit http://www.intel.com/p/en_US/support/detect/graphics and run the automatic Detect and Software update utility.
AMD Graphics

If the computer is using a dedicated AMD graphics card please visit http://support.amd.com/en-us/download/auto-detect-tool and run the automatic Detect and Software update utility.

If there are any updates please update them and restart the computer. Exit out of Bookshelf completely. Right click on the desktop and select "switchable graphics" and choose performance GPU mode.

If switchable graphics is not an option then right click on the desktop and select "catalyst control center" Locate the Switchable Graphics or preset section. Click on either Add Application or Browser and add Bookshelf. Set it to High Performance, select Apply, exit out of Catalyst Control Center and launch Bookshelf.
Nvidia Graphics

If the computer is using a dedicated Nvidia graphics card please visit http://www.nvidia.com/Download/Scan.aspx?lang=en-us and run the automatic Detect and Software update utility.

If there are any updates please update them and restart the computer. Exit out of Bookshelf completely. Right click on the desktop and select "switchable graphics" and choose performance GPU mode.

If switchable graphics is not an option then right click on the desktop and select "Nvidia control center" Locate the 3D settings or preset section. Click on either Add Application or Browser and add Bookshelf. Set it to High Performance. Apply and exit out of the Control panel and Launch Bookshelf.

*On selected HP computer, the graphics switchable settings is in the bios. For more information please visit > HP BIOS Graphics

*On selected Sony Vaio computers switching from Stamina to Speed mode switches the graphics card from CPU to GPU.

**Linux/Unix OS users running Windows as a Virtual Machine will need to call support.

***Still unable to view your content? please call support.

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