Windows: Black/Gray content shown instead of text

Posted

Windows: Black/Grey content shown instead of text

 

The new version of Bookshelf has an improved and updated rendering process. Unfortunately, if the Graphics driver is not up to date, a Microsoft generic graphics driver is being used, or if it doesn't support DirectX 10, a black or grey screen will show up when viewing content.

Please locate the make and model of the computer (Start button, All Programs, Accessories, System Tools, System Information) and visit its manufactures support website. Then find the Graphics driver for it, download, install, and reboot your computer. 

 

 

 

*On selected HP computer, the graphics switchable settings is in the bios. For more information please visit > HP BIOS Graphics

*On selected Sony Vaio computers switching from Stamina to Speed mode switches the graphics card from CPU to GPU.

**Linux/Unix OS users running Windows as a Virtual Machine will need to call support.

***Still unable to view your content? please call support.

people found this useful.
Was this article helpful?
0 out of 0 found this helpful