Highlight sync issues

Highlights take a short time to sync across devices, this could be 15-20 minutes. If you have just made a highlight, please leave Bookshelf running on both devices for a short while before assuming there is an issue. Should your highlights still fail to appear on your PC or Mac, please attempt the following.

Windows PC

Navigate to Documents > My Books >

Rename the VitalSource Bookshelf folder to OLD_VitalSource Bookshelf

Relaunch Bookshelf, and see if highlights sync within 15 minutes

Mac OS X

Navigate to Home folder > Books >

Rename the VitalSource Bookshelf folder to OLD_VitalSource Bookshelf

Relaunch Bookshelf, and see if highlights sync within 15 minutes

Bookshelf 8 Mac OS X & Windows PC

Sign out of Bookshelf

Uninstall Bookshelf

Restart your computer/device

Reinstall Bookshelf

Sign into Bookshelf

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