Troubleshooting
- Bookshelf Support for macOS, iOS, and iPad OS betas
- Why have I not received my Email Verification email?
- Configuring Your Firewall For Use With VitalSource
- My book is reading in a different language or with a strange accent and not English.
- Gray/Black Screen Issues with Bookshelf 7.6.X and Windows 7&8 Computers
- Windows Bookshelf Application Installation or Upgrade Errors
- Errors When Accessing My Account or Book(s)
- Windows: VitalSource Bookshelf 7.2 has stopped working
- "Bookshelf" is not optimized for your Mac
- Printing Exceeded the Permitted Amount
Highlight sync issues
Highlights take a short time to sync across devices, this could be 15-20 minutes. If you have just made a highlight, please leave Bookshelf running on both devices for a short while before assuming there is an issue. Should your highlights still fail to appear on your PC or Mac, please attempt the following.