Troubleshooting
- Windows: VitalSource Bookshelf 7.2 has stopped working
- "Bookshelf" is not optimized for your Mac
- Printing Exceeded the Permitted Amount
- Where are my books?
- Highlight sync issues
- Windows: Black/Gray content shown instead of text
- Bookshelf Will Not Launch
- You have Reached your Machine Activation Limit
- Windows: Installation failure due to missing MSI file
Highlight sync issues
Highlights take a short time to sync across devices, this could be 15-20 minutes. If you have just made a highlight, please leave Bookshelf running on both devices for a short while before assuming there is an issue. Should your highlights still fail to appear on your PC or Mac, please attempt the following.