ITT Tech Support Page


Your user account was recently migrated from CourseSmart to VitalSource. We are ready to help, and we will work with you to get you up and running with VitalSource while troubleshooting any problems if they arise.

Contact Support

Need help? First review our popular FAQ topics below.

If you can't find what you are looking for, please contact your SST Support team for support assistance. If you are unable to reach a SST agent, please click "Submit a Request" in the above black navigation area.


  1. How can I access my textbook?
  2. I can not log into my school's site.
  3. What is the expected CourseSmart customer migration experience?
  4. Why are titles missing from my Bookshelf?
  5. What if I am missing titles from my iOS or Android App?
  6. How can I update my account profile information like my email address?
  7. How do I access the offline or downloadable version of my book?
  8. I need help using my VitalSource textbook.
  9. What if I can’t add notes and highlights in the mobile app?
  10. What if I am missing notes, highlights, or bookmarks once I am migrated to VitalSource Bookshelf?
  11. What happened to the font styles (e.g. italics or bold) in my CourseSmart notes?
  12. What if my highlights are on the correct page, but do NOT appear to be shaded correctly?



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