500 Internal Server Error

  1. Bookshelf Support
  2. Bookshelf
  3. Troubleshooting
Troubleshooting

A 500 Internal Server Error is typically seen when Bookshelf for Mac or PC is unable to update your license file. Following the steps below should resolve this error:


Step 1 - Sign out of and quit Bookshelf

  • Click on Account > My Account and copy the email address you are using for Bookshelf.  
  • Log out of Bookshelf by clicking on Account Menu and choosing Sign Out…
  • Once you have confirmed that you want to sign out of Bookshelf, Quit Bookshelf.


Step 2 - Change your password

  • Follow the steps listed here to reset your password, use the email address you copied from step 1.
  • Please change it something with at least 8 characters, 1 number, and all lower case.


Step 3 - Sign back into Bookshelf

  • Open Bookshelf
  • Sign in with your email address, from Step 1 and updated password from Step 2.  


If the steps above do not resolve your issue, please contact Vitalsource Support.

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