Am I Eligible for a Refund
Students can process refunds for purchases from the VitalSource Store as long as they meet the following conditions:
- You are refunding a purchase from the US/Canada, UK, or Australia VitalSource store
- It has been within 14 days of your purchase
- You have not yet revealed/used the access code for any included online resources that accompanied your purchase
- You have not viewed and printed, in total, more than twenty percent (20%) of your eBook.
For more information, please see the VitalSource Refund Policy
How to Refund a Purchase
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Go to the User Account icon and click Account Info.
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Click on Transactions, locate your order, click on Details, and then click on Request Refund.
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Fill out the form and click the Refund button.
PLEASE NOTE: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account.
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Refunded purchases will show up in the Orders section in Your Account center.
