- International Purchasing for Displaced Students
- How Can I Purchase a Physical Copy of a Textbook?
- What eTextBook format do you provide?
- Getting Started with the VitalSource Store
- Searching in the VitalSource Store
- Requesting Receipts
- Supplemental or Auxiliary Materials
- Returns and Refunds
- VitalSource Return Policy
- Error When Entering Credit Card Information
How to Refund a Purchase
For detailed information on our return policy, please see the VitalSource Refund Policy.
- Go to the User Account icon (The Head and Shoulders) and click "User Info."
- Click on Transactions, locate your order, click on "Details," and then click on "Request Refund."
3. Fill out the form and click the Refund button.
4. Refunded purchases will show up in the Refunded Items section in Your Account Center.
Please Note: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account. This action only needs to be done one time.