- How Can I Purchase a Physical Copy of a Textbook?
- What eBook format do you provide?
- New to VitalSource?
- Getting Started with the VitalSource Store
- Searching in the VitalSource Store
- Requesting Receipts
- Supplemental or Auxiliary Materials
- Returns and Refunds
- VitalSource Return Policy
- Error When Entering Credit Card Information
We want you to enjoy your purchase from the VitalSource Store. However, if you need to return an item, we're here to help.
For detailed information on our return policy, please see the VitalSource Refund Policy
How to Refund a Purchase
Go to the User Account icon and click Account Info.
Click on Transactions, locate your order, click on Details, and then click on Request Refund.
Fill out the form and click the Refund button.
PLEASE NOTE: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account.
Refunded purchases will show up in the Orders section in Your Account center.