Where are my books?

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If you recently opened Bookshelf and your books are missing, you need to upgrade to the latest version of Bookshelf. Here's how:

  1. Download the latest version of Bookshelf.
  2. Follow the installation instructions.
  3. After installing the latest version of Bookshelf, open Bookshelf
  4. Click on the Account Menu and choose Update Book List.
  5. Your books will reappear in your library.
  • Note: You will need an active internet connection to upgrade. You will not need to re-download your books.


Why must I upgrade to the newest version of Bookshelf?

  • This is part of our broader security enhancements – like our password scheme and security question updates. We are updating our apps to be more secure.
  • This upgrade will protect Bookshelf users and content from current and future attacks and malware.
  • We would like all users to run the most recent version of Bookshelf so they can benefit from recent feature releases, performance improvements, and bug fixes.

Help! I don't know what to do.

If you're still not sure what to do, please contact our 24/7 support team:

By email: support@vitalsource.com
By phone:

  • In the US/Canada, please call: 1-855-200-4146
  • In the UK, please call: +44 800 802 1506
  • In Australia please call: +61 8 7111 3343
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