Bell Canada ISP Users: The Internet connection appears to be offline (macOS)

Posted
 
Error.png
 
Canadian Bookshelf Customers that have Bell as their Internet Service Provider may receive the error, The Internet connection appears to be offline when trying to sign into Bookshelf.  
 
This error is due to Bell Canada blocking the network traffic that Bookshelf uses for authentication. 
 
VitalSource is working with Bell to fix this issue for all Bell customers.  If you receive this error, there are two options for you to resolve this error on your own. 
 

Option 1 - Use Bookshelf Online 

The first option to resolve this issue is to use Bookshelf Online.  Bookshelf Online is VitalSource's Online reader and works with Safari, Firefox, or Chrome on your Mac.  

How to Get Started with Bookshelf Online:

  • Open your browser of choice on your Mac.
  • Navigate to https://bookshelf.vitalsource.com.
  • Sign in with the email address and password you use with VitalSource.
  • Click the cover of your Book to start reading.

 

Option 2 - Use Google Public DNS 

Google Public DNS is a free, global DNS resolution service that you can use as an alternative to your current DNS provider.  Google Public DNS can help to speed up your browsing experience, improve your security, and get the results you expect without any redirection.  
 
To learn more about the benefits of Google Public DNS, please visit their site: https://developers.google.com/speed/public-dns/.


Before you start

Before you change your DNS settings to use Google Public DNS, be sure to write down the current server addresses or settings on a piece of paper. It is a good idea that you keep these numbers for backup purposes, in case you need to revert to them at any time.

We also recommend that you print this page if you encounter a problem and need to refer to these instructions.

How to Configure your Mac to use Google DNS:

Network.png

Step 1 - Open the System Preferences on your Mac, and Click on Network.  

Configure_DNS.png

Step 2 - If you are using Wi-fi to connect to the internet, click on Wi-Fi in the Network window.  Otherwise, click on Ethernet. Then click on the Advanced button on the right side of the window.  

 

DNS_Changes.png

Step 3 - Click on the DNS tab in the Network window.   Click on the + button on the bottom left side of the window and enter 8.8.8.8.  Click the + button once again and add 8.8.4.4.  Then click the OK button and close the System Preferences.

Launch_Bookshelf.png

Step 4 - After changing your DNS addresses on your Mac, launch Bookshelf and you will be able to sign in.  Double click the cover of your book to download it to your Mac. 

people found this useful.
Was this article helpful?
0 out of 0 found this helpful