Error messages when clicking a link in Blackboard, Moodle, Canvas, or other Learning Management System

If an instructor or student encounters any error messages when clicking the Acrobatiq link in your class environment, it is an indication that either the link is improperly formatted or Acrobatiq was incorrectly added as an LTI tool.

Best practices for resolution:

Settings for the Acrobatiq tool (ADMIN level of your LMS):

  • Double-check the key and secret to ensure a digit was not accidentally omitted, or a space character added when cutting and pasting
  • Ensure LTI is enabled in your LMS
  • Ensure the Acrobatiq tool is available/visible systemwide

Settings for the in-class link to Acrobatiq (FACULTY level)

  • In Blackboard, be sure "This link is to an LTI Tool Provider" is selected
  • Double-check the URL for your link, checking for missing characters at the end or for the presence of "https://" at the beginning


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