Logging In FAQ
Find answers to common questions about Logging In to Upload below.
|I try to log in but get an error: "Authentication failure"||
This can be caused by a few reasons. Please check the following:
If this is your first time accessing the app with a new account, you may need to reset your password. Please do so through Manage.
|I try to log in but get an error: "Restricted by Ingestion permission"||Your account does not have proper permissions to access Upload. If you believe this is an error, please contact your Customer Success manager.|