Windows: VitalSource Bookshelf 7.2 has stopped working

In Windows Why Am I Getting the "VitalSource Bookshelf 7.2 has stopped working" Error?


This error occurs right after opening Bookshelf.

  1. Uninstall VitalSource Bookshelf from the Add/Remove programs.
  2. Restart the computer.
  3. Reinstall VitalSource Bookshelf.
  4. After installation is complete, restart the computer a second time BEFORE opening bookshelf.
  5. If the error persists after the steps above, please contact our Customer Support.



If you get a Bookshelf 6.2 error please update your Bookshelf application to the newest version. This stop working error is a generic Windows message thrown out when Bookshelf (or any program) stops responding; there can easily be over two dozen things that can cause this error.

Some of the reasons this issue may appear are:

  • The My Books folder in the local Documents permission not set correctly. (common in company work computers)
  • The Shared Books folder in the Public Documents permissions is not configured correctly. (common in company work computers)
  • The local Documents folder is mapped to a Network drive. (common in company work computers)
  • 3rd Party Security Software is blocking VitalSource Bookshelf from running.
  • The application may need Administrative rights for it to run (common in company work computers)
  • VitalSource Bookshelf.exe must be installed in the Local Disk Drive > Program Files (x86) folder.
  • The computer does not have the most recent Microsoft Updates installed.
  • Missing or corrupted Microsoft C++ component.
  • Corruption with Microsoft .Net Framework 4.5 or above. (not applicable with Windows 10)
  • A corrupted eBook.
  • You are maximizing the size of a window onto a high-resolution secondary display.
  • There are others, so if the error persists after the steps above, please contact our Customer Support.