Troubleshooting
- Resolving Basic Browser Issues
- Managing Device Activations
- Browser Support Policy
- Installing Bookshelf on Android Devices (without Google Play)
- Bookshelf Support for macOS, iOS, and iPad OS betas
- Why have I not received my Email Verification email?
- The Videos Will Not Play in My eTextBook(s)
- What to do if you are missing an eBook
- Configuring Your Firewall For Use With VitalSource
- My book is reading in a different language or with a strange accent and not English.
- View All Articles
Errors When Accessing My Account or Book(s)
Occasionally you may get an error while accessing your account (signing into Bookshelf) or attempting to access your eBook(s).
Errors and solutions:
No eTextbook license error
Causes of this error:
-
-
- The license of the eBook you are trying to access is associated with another account, and you are incorrectly signed in. Please sign out of the incorrect Bookshelf account and sign into the correct one.
- You have multiple accounts with eTextbooks.
- eTextbook has expired.
-
Help!
If you have any further questions, please contact our 24/7 support team:
By email: support@vitalsource.com
By phone:
- In the US/Canada, please call: 1-855-200-4146
- In the UK, please call: +44 800 802 1506
- In Australia please call: +61 8 7111 3343