Two-factor authentication (2FA) for Manage

Two-factor authentication (2FA) for Manage

Two-factor authentication is an extra layer of security for your Manage account designed to ensure that you're the only person who can access your account, even if someone knows your password.

How it works

With two-factor authentication, you can only access your Manage account on devices you trust, your Phone or Computer. When you want to sign in to Manage, you'll need to provide two pieces of information; your password and the six-digit verification code displayed on your two-factor authentication app.

Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your Manage account.

Two-factor authentication (2FA) Compatible Apps

The best two-factor authentication app is the one you are currently using. If you are already using a 2FA app, you should be able to use the app by following the instructions listed below. If you currently do not use two-factor authentication for any of your other accounts, you will need to install a two-factor authentication app before you can configure your Manage account.

Below are several of the most popular two-factor authentication apps on the market:

VitalSource recommends Authy because as Authy has desktop and mobile versions of the app that will allow you to sync 2FA configurations across devices

Set up two-factor authentication for your Manage Account

Follow these steps on your computer, phone, or tablet to turn on two-factor authentication.

  1. Sign in to your account on https://manage.vitalsource.com

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  2. If you aren't prompted to configure Two-Factor Authentication, go here: https://manage.vitalsource.com/system_user/my_account, and select “Enable Two-Factor Authentication” on the Account Settings Page.
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  3. Open your two-factor authentication app

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  4. Scan the QR code or manually enter the 2FA code into your app

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  5. Enter the active six-digit verification code in the Code Box in step 2. Click the Enable button.  

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What to remember when you use two-factor authentication

Two-factor authentication significantly improves the security of your Manage account. After you turn it on, signing into your account will require both your password and access to your 2FA app. There are a few simple guidelines you should follow to keep your account as secure as possible and help ensure you never lose access:

  • Remember your Manage password.
  • Use a device passcode on all your devices.
  • Keep your 2FA software up to date.
  • Keep your trusted devices physically secure.

Manage your account

You can manage your email address, password, and other account information from your Manage Account page.

Keep your 2FA software up to date.

To use two-factor authentication, you need at least one trusted device running 2FA software where you can view verification codes. Make sure your trusted device and 2FA software are routinely running updates to ensure compatibility, security, and reliability. Remember, if the device you have your 2FA software installed on is missing or damaged, you will be unable to view verification codes required to access your account.

Some two-factor authentication apps, like Authy, allow you to sync your two-factor authenticated accounts across your various devices.

Frequently asked questions

Need help? You might find the answer to your question below.

What if I forget my password?

You can reset or change your password from Manage when you follow these steps.

On your Phone, Tablet, or Computer:

  1. Go to https://manage.vitalsource.com/reset_password
  2. Enter your Manage user name
  3. Click the link that came to the email VitalSource has on file for your Manage account
  4. Enter and save your new password
  5. Log back into Manage using your new credentials

What if I can't access a trusted device?

If you're signing in and don't have a trusted device handy that can display verification codes, you will be unable to access Manage. If you are using a 2FA app that allows you to sync your two-factor authenticated accounts across multiple devices, please install your 2FA app on the device you are using to retrieve a six-digit authentication code. Otherwise, you will need to wait until you can gain access to a trusted device.

If I can't sign in, how do I regain access to my account?

If you can't sign in, access a trusted device, reset your password, or receive verification codes, you will want to reach out to VitalSource Support to regain access. The account recovery process designed to get you back into your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.

Can VitalSource Support help me regain access to my account?

Yes. VitalSource Tier 2 Support will be working with you to verify your identity and restore access to your Manage account.

What if I get a new computer or mobile device and need to redo my two-factor authentication setup?

If you are using a 2FA app that allows you to sync your two-factor authenticated accounts across multiple devices, please install your 2FA app on the device you are using to retrieve a six-digit authentication code.

If your 2FA app does not support account syncing, please contact VitalSource Support so we may clear your existing two-factor authentication configuration allowing you to add your new computer or mobile device.

Can I turn off two-factor authentication after I've turned it on?

No, once you configure two-factor authentication, you cannot turn it off.