Resolving Basic Browser Issues

Resolving Basic Browser Issues

When you use browser-based VitalSource Products and Services, you might see an error code, alert message, or experience loading issues. You can fix most issues with these steps.


Check the message for steps.

Some alert messages will provide you with steps to resolve the alert. 


Reset your browser's cookies and history cache

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.


Update your computer or mobile device

Making sure your computer or mobile device has the software latest updates installed will ensure you have the latest security updates and that you are also getting the latest updates for all of your software. 


Check your browser version and disable extensions

You might need to update your browser to the latest version and use an incognito or private browser window (Chrome, Edge, Firefox, Opera, Safari) to disable browser extensions to see if they are causing issues.



VPN services can sometimes interfere with VitalSource Services and Products; please temporarily turn off your VPN to see if it resolves any issues you are experiencing.


Try a different browser.

Sometimes to fix an issue, you need to use a different browser.  Please see the VitalSource Browser Support Policy to see what browsers and versions we support.  


You can look up the alert message to learn what to do next. You can also contact VitalSource Support for assistance.

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