- Pearson+ and Multiple Purchases FAQ
- Pearson+ Refund FAQ
- Getting Started with the VitalSource Store
- What eTextBook format do you provide?
- Searching in the VitalSource Store
- How Can I Purchase a Physical Copy of a Textbook?
- Error When Entering Credit Card Information
- How to Refund a Purchase
- Returns/Refunds & VitalSource Return Policy
- Supplemental or Auxiliary Materials
- View All Articles
International Purchasing for Displaced Students
To support international students who cannot return to campus at US, Canadian, Australian, and New Zealand institutions, we are making it possible for students to purchase required course materials directly from the VitalSource Store.
The changes to the checkout process are minimal. When entering their billing address, the user now has the ability to select from an extensive country list (not just the US, Canada, Australia, or New Zealand). If the billing address country does not match the current store, The shopping cart will prompt the user to select the institution that they are attending. The rest of the checkout process remains the same.
1. The same flow is enabled/enforced for each of our payment methods (Credit Card, PayPal, and Apple Pay).
2. The “Address verification” check remains in place – meaning the address the user enters should match the address associated with the payment method.
3. White label stores in the US, Canada, Australia, and New Zealand will also have this feature.
4. We will be collecting tax based on the address associated with the institution the student selects.
Frequently Asked Questions
Q: How is VitalSource defining an international purchase?
A: Payment linked to an address or bank account outside the US, Canada, Australia, or New Zealand.
Q: Which course materials are available for purchase with an international form of payment?
A: Any item sold in the US, Canadian, or ANZ VitalSource store is available for purchase (except for Cengage titles in US and Canadian stores).
Q: How can customers purchase with an international payment access content from Bookshelf?
A: Once purchased, there is no change to content access. For questions, reference our support site.
Q: Which international credit cards and other payment methods are accepted?
A: The US, Canadian, and ANZ VitalSource stores accept Visa, Mastercard, PayPal, and Apple Pay. The US store also accepts Discover and American Express.
Q: How are international sale taxes handled?
A: Currently, taxes will be collected based on the address associated with the institution selected when purchasing. Coming soon, students will use their institution-provided email address when completing purchases.
Q: In what currency will the transaction be billed?
A: USD if purchasing via the US store, CAD if purchasing through the Canadian Store, and AUD if purchasing via the ANZ store.
Q: Can the purchaser choose their country’s currency vs. USD?
A: No, charges must be billed in the currency associated with the store.
Q: What is the currency conversion rate?
A: Check with your credit card company or bank to determine current exchange rates with either USD, CAD, or AUD, depending on the location of your institution.