Everest Student Support

<p><img src="/hc/en-us/article_attachments/202207028/EverestLogo.gif" alt="" /></p> <p>We are ready to help, and we will work with you to get you up and running with VitalSource while troubleshooting any problems if they arise.</p> <h4>Contact Support</h4> <p style="padding-left: 30px;">Need help? First review our popular FAQ topics below.</p> <p style="padding-left: 30px;">If you can't find what you are looking for, please contact VitalSource Support assistance by clicking <a href="/hc/en-us/requests/new?ticket_form_id=56343" target="_blank">"Submit a Request"</a> in the above black navigation area.</p> <h4>Getting Started with VitalSource Bookshelf</h4> <ol> <li><a href="/hc/en-us/articles/205853118" target="_blank">I can not log into my school's site.</a></li> <li><a href="/hc/en-us/articles/206648707" target="_blank">Accessing your eTextbook through the Everest Online Classroom</a></li> <li><a href="https://p6.zdassets.com/hc/theme_assets/240028/200035656/New_bookshelf_online_quickstart8.24.15.pdf" target="_blank">Using the new Bookshelf Online</a></li> <li><a href="/hc/en-us/articles/205852378" target="_blank">How can I access my textbook?</a></li> <li><a href="/hc/en-us/articles/206592787" target="_blank">How do I access the offline or downloadable version of my book?</a></li> </ol> <h4>FAQs</h4> <ol> <li><a href="/hc/en-us/articles/205853338" target="_blank">How do I use Bookshelf?</a></li> <li><a href="/hc/en-us/articles/205857428" target="_blank">I received a <strong>204 error - No Content</strong> when attempting to view my classes eTextbook</a>.</li> <li><a href="/hc/en-us/articles/201856426" target="_blank">How can I update my VitalSource account information like my email address?</a></li> <li><a href="/hc/en-us/articles/205857388" target="_blank">I have forgotten my VitalSource password, how can I reset it?</a></li> <li><a href="/hc/en-us/articles/206592677" target="_blank">Why are eTextbooks missing from my Bookshelf?</a></li> <li><a href="/hc/en-us/articles/206592767" target="_blank">What if I am missing eTextbooks on my iOS or Android App?</a></li> <li><a href="/hc/en-us/articles/205853348" target="_blank">What if I can’t add notes and highlights in the mobile app?</a></li> <li><a href="/hc/en-us/articles/205852998">Error messages when accessing an eTexbook.</a></li> </ol> <h4>CourseSmart Migrated user FAQs</h4> <ol> <li><a href="/hc/en-us/articles/205853128" target="_blank">What is the expected CourseSmart customer migration experience?</a></li> <li><a href="/hc/en-us/articles/205853168" target="_blank">What if I am missing notes, highlights, or bookmarks once I am migrated to VitalSource Bookshelf?</a></li> <li><a href="/hc/en-us/articles/206592637" target="_blank">What happened to the font styles (e.g. italics or bold) in my CourseSmart notes?</a></li> <li><a href="/hc/en-us/articles/206592647" target="_blank">What if my highlights are on the correct page, but do NOT appear to be shaded correctly?</a></li> </ol> <p> </p> </div>