Accessibility

<div class="main single-column"> <h1>The VitalSource Accessibility Commitment</h1> <p>At VitalSource, we have a long-standing commitment to meet the needs of learners of all ability levels. For nearly two decades, we have worked to ensure </span><span>our </span><span>products are designed from the beginning with accessibility in mind.</p> <br> <h2>An active part of the accessibility community</h2> <p>VitalSource works closely with key members of the disability and advocacy communities who are committed to accessibility. We work with organizations such as the W3C, DIAGRAM Center, Book Industry Study Group, the Center for Accessible Materials Innovation, and the EDUPUB Alliance (EPUB for Education). We conduct user studies and a variety of research and usability studies on assistive technology use and on product prototypes. We collaborate with consultants and advocacy groups, such as the National Federation of the Blind, JISC, Tech for All, and others to grow the community and the capabilities of each part of the system working together. VitalSource goes beyond simply adhering to industry standards, as we are also actively involved in helping create those standards through participation and leadership with these partners.</p> <br> <h2>Transparency</h2> <p>Solving the needs of learners requires a great deal of collaboration and accountability. VitalSource demonstrates its Section 508 compliance by publishing the <a href="https://support.vitalsource.com/hc/en-us/sections/200544797-VitalSource-Accessibility-508-Compliance-Voluntary-Product-Accessibility-Template-VPAT-for-Bookshelf">VPATs</a> for its products. But our commitment goes beyond mere compliance. We are <a href="http://epubtest.org/">transparent about our capabilities </a> because learners and partners need to know how we meet their needs.</p> <br> <h2>Need an Accessible eTextbook?</h2> <p>While we work with each of our publishing partners to provide accessible content that works with our platform, we recognize that this goal is not always possible to achieve. When an alternate format file is required, we will work with the publisher to understand what options are available and how to best provide the necessary accommodation in coordination with the appropriate departments at the institution. A request for a particular title to be enhanced for improved accessibility can be sent directly to the publisher contacts, or we can assist in the process by <a href="https://support.vitalsource.com/hc/en-us/requests/new?ticket_form_id=104487">submitting this form.</a></p> <br> <h2>Accessible Publishing</h2> <p>Created in collaboration with the BISG Accessible Publishing Working Group, VitalSource is pleased to help with the publication of the BISG Quick Start Guide to Accessible Publishing. This guide serves as the model for best practices in creating accessible digital content. This eBook offers a succinct introduction to the basics of accessibility, legal requirements, top tips, very practical advice on producing accessible content, and much more. <br> You can obtain a free copy in English, French, Italian, German, Spanish, and Korean by visiting <a href="https://www.vitalsource.com/textbooks?utf8=%E2%9C%93&sort=&term=BISG">our store.</a> </p> <br> <h2>Accessibility support</h2> <p>We have a team of accessibility specialists to assist customers with questions or other needs. Customers in North America can visit our 24/7 Technical Support site anytime at <a href="https://support.vitalsource.com">https://support.vitalsource.com</a> . We respond to most issues within 24 hours. You can also email your accessibility issue to <a href="mailto:accessibility@vitalsource.com">accessibility@vitalsource.com</a> or visit <a href="https://vitalsource.com/accessibility">https://vitalsource.com/accessibility</a>. </p> <br> <h2>VitalSource Bookshelf Accessibility</h2> <p>Select the Bookshelf platform below for more information on how to use the platform, accessibility tips and issues and accessibility documentation:</p> <ul> <li><a href="https://vitalsourcesupport.zendesk.com/hc/en-us/articles/201067238" target="_blank">Bookshelf for Windows</a></li> <li><a href="https://vitalsourcesupport.zendesk.com/hc/en-us/articles/201950773-Installing-VitalSource-Bookshelf-on-OS-X" target="_blank">Bookshelf for Mac OS X</a></li> <li><a href="https://vitalsourcesupport.zendesk.com/hc/en-us/articles/202298708">Bookshelf iOS App</a></li> <li><a href="https://vitalsourcesupport.zendesk.com/hc/en-us/articles/201949667" target="_blank">Bookshelf Android App</a></li> <li><a href="https://vitalsourcesupport.zendesk.com/hc/en-us/articles/202326698" target="_blank">Bookshelf Kindle</a></li> <li><a href="/hc/en-us/categories/200136253">Bookshelf Online</a></li> </ul>