Submit a request

Please make sure you provide as much information as possible when submitting a ticket. Please provide the email address you are using for Bookshelf, if you have a redemption code, and any screen shots that might be relevant for your request. If you are requesting eTextbooks to be made accessible please provide the Authors names, title of the books you are looking to be converted, and their ISBNs.

Please enter the name of your School/Institution/Company

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    Telephone support

    Speak with an VitalSource Bookshelf Expert who specializes in your exact question. Our US based support center is open 24/7 year round to accommodate your schedule.

    In the US/Canada please call: 1-855-200-4146
    In the UK please call: +44 800 802 1506
    In Australia please call: +61 8 7111 3343