VitalSource Privacy Policy

Effective Date and Last Updated: July 13, 2026

This Privacy Policy (“Policy”) is meant to help you understand the personal information that VitalSource Technologies LLC, our affiliate VST Limited (UK), Akademos LLC, RedShelf LLC, and Intrepid Learning (collectively, “VitalSource”) collect, why we collect it, and how you can manage it. The Policy applies to personal information that is collected when you or others interact with VitalSource, our websites (such as vitalsource.com and bookshelf.vitalsource.com, and the websites associated with the above entities) (collectively, “Sites”), any VitalSource-owned web retail store, or our products and services such as Bookshelf, Bookshelf Online, Bookshelf +, VitalSource Engagement Dashboard, VitalSource and Bookshelf mobile applications, Intrepid Platform, Acrobatiq Platform, reader software, digital content, other products controlled, owned, or licensed by VitalSource, or any other products or services that include a link to this Policy (collectively, “Products” and “Services”).

In this Policy, “you,” “yours,” and similar expressions refer to users of our Sites, Products, or Services as well as any other individuals whose information we collect and process. References to “we,” “us,” “our” refer to VitalSource.

By interacting with VitalSource through our Sites, Products, or Services, you are acknowledging that you have read, understood, and accept this Policy. If you do not agree with this policy, please do not use the Sites, Products, or Services.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by third-party websites that you may visit before or after the Sites, and which are not governed by this Policy. We are not responsible for the data protection or privacy policies of any third-party websites, and accept no responsibility or liability for their actions or policies.

Information We Collect and Receive

In order for you to access and use our Sites, Products, and Services, we may collect and process certain types of personal information as you interact with us. For example, we may collect personal information from website visitors, potential customers, users of our Products and Services (such as students), higher education institutions, other businesses that license our Products and Services, and content owners whose content appears in our Sites, Products, and Services. Depending on your activities on our Sites, Products, and Services, the personal information we collect and receive may include personal information you provide to us directly, or that others (such as educational institutions and faculty) may provide about you:

• Information you provide to us by completing forms on our website or applications: For example, your name, contact, address and email information, and any other information you may provide to our 24/7 Live Support, or through our Products.
• Information you provide to us by contacting us, including any personal information you may provide to us when you email or call us, such as name, phone number, employer, and any other details you provide in your communications. We may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
• Transaction information when you purchase our Products and Services: This may include, for example, information about which Products and Services you have purchased, obtained, or considered purchasing, as well as other consumer-related purchasing data;
• Information about your activity when using our Products and Services: This may include information we collect from the device you use, such as your IP address, the type of device or browser you use, information about your interaction with and usage of the Products, Services, and Sites, including applications, widgets, and advertisements.
• Information about your geolocation, such as physical location based on IP address, device data, or region;
• Professional or employment information you provide to us or that we receive from you or your educational institution;
• Physical characteristics or descriptions, for example, if you upload a photograph of yourself or your ID;
• Non-public education information we may receive under the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99)), such as education records, grades, transcripts, class lists, and student schedules; and
• Inferences we draw from your personal information, such as a profile reflecting your preferences, characteristics, and behavior with our Products, Sites, and Services.
  • Within the last year, VitalSource has collected all these categories of personal information for its business purposes described in “How We Use Personal Information” below.
  • You may choose not to provide us with personal information we may request, but in general, the personal information we request is required for us to provide the Products and Services and the lack of such personal information will prevent us from doing so.
  • Please note that personal information does not include aggregated or anonymized information from which individual identities have been removed.

Information from Children

VitalSource does not solicit, collect, or knowingly retain personal information from individuals who are enrolled exclusively in K-12 educational programs. VitalSource does not provide Products or Services to K-12-only institutions and does not operate as a service provider to such institutions for purposes of the Children's Online Privacy Protection Act or any analogous state law. Children under the age of 13 are not permitted to register for or use our Sites, Products, or Services.

The only circumstance in which VitalSource may receive personal information from a user who is at least 13 years of age but under the age of 18 is when that individual is concurrently enrolled in both a secondary school and a higher education institution as a college-level student. In that case, the individual is treated as a higher education student for all purposes under this Policy, and their personal information is collected, used, and retained solely in connection with that higher education enrollment.

If VitalSource becomes aware that it has received personal information from a minor who does not meet the dual-enrollment criteria described above, that information will be promptly deleted and will not be used for any purpose prior to deletion. If you believe VitalSource has inadvertently received personal information from an ineligible minor, please contact us at privacy@vitalsource.com.

VitalSource does not use personal information of known minor users to serve targeted or behavioral advertising, to train artificial intelligence or machine learning models, or for any purpose unrelated to the higher education services through which that user is enrolled. We apply privacy-protective default settings to accounts associated with known minor users and do not employ manipulative design features on any surface accessible to minors. We do not collect personal information from users under the age of 16 in the European Union without legally valid consent.

How We Collect Personal Information

Personal Information You Provide Directly. We collect the personal information you provide to us directly when you take actions such as filling out a form on our Sites; registering for an account with us; contacting us by email, letter, or phone; interacting with us on social media; interacting with our Products, Services, or Sites; or engaging in a transaction with us.

Personal Information Provided About You. We also collect personal information about you provided to us by others in order to enable you to use our Products and Services. For example, educational institutions and their personnel may create student accounts with us so that their students can use our Products and Services. These educational institutions authorize us to collect or provide us with personal information about their students to enable their students to use our Products and Services. Please note that VitalSource also offers educational institutions the ability to utilize certain Products without enabling VitalSource to collect or use student personal information, such as name or login credentials. Specifically, VitalSource, through our integration partners, utilizes reference accounts in order to create and manage content through Bookshelf accounts. In such instances, VitalSource only uses and stores the reference account number for the student account, along with the content made available to the student and the student’s notes and highlights, in managing these accounts.

Depending on the context and the Product or Service, VitalSource may act as a data controller or as a data processor on behalf of its customers.

Automatically Collected Personal Information - Cookies and Tracers. A cookie is a small file that is placed onto your device (e.g., computer, smartphone or other electronic device) that stores information when you visit a website. We may use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to operate, secure, and improve the Sites, Products, and Services. Cookies help us recognize users, remember preferences, enable core functionality, analyze usage, and support performance, and security.

Cookies used by VitalSource generally fall into the following categories:

• Essential Cookies: These cookies are necessary for the operation of the Sites, Products, and Services, including enabling core functionality such as authentication, security, and accessibility. Essential Cookies cannot be disabled through our systems.
• Functional and Performance Cookies: These cookies help us understand how users interact with the Sites, Products, and Services, measure performance, and improve functionality and user experience.
• Analytics Cookies: These cookies collect information about usage patterns, features accessed, and interactions with the Sites, Products, and Services, which helps us analyze and improve our offerings.
• Advertising or Marketing Cookies (where applicable): These cookies may be used to deliver information about products or services that may be relevant to you, subject to your preferences and applicable law.

You can control the use of cookies through your browser settings, device controls, and, where available, cookie preference tools. Please note that disabling certain cookies may affect the availability or functionality of the Sites, Products, or Services.

For more information about the Cookies we use and how to manage your preferences, please review our Cookie Policy available at: https://www.vitalsource.com/cookies.

How We Use Personal Information

VitalSource may use the personal information we collect for the following purposes:

• To meet any contractual obligations with you;
• To provide and deliver our Products, Services, and Sites and related support;
• To allow you to log into and access your account;
• To process any purchases, transactions, or payments made on our Sites;
• To keep your information and our systems secure such as by detecting security incidents, and to be able to verify your identity and contact information;
• To alert you about product updates, special offers, updated information, and other news, services, and products from VitalSource, our partners, or carefully selected third parties, provided that you have not opted out of these communications;
• For testing, research, analysis, and product development, including to develop and improve our content, Sites, Products, and Services;
• To ensure our content, Sites, Products, and Services are functional, efficient, and relevant to you and your interests;
• To respond to your inquiries and requests;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations; and
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

VitalSource does not use personal information of dual-enrolled minor students for any purposes other than those of the education institution through which they are enrolled, unless that personal information is de-identified. VitalSource does not use any minor user’s personal information for behaviorally-targeted advertising purposes.

Additional information regarding automated and artificial intelligence–enabled processing is provided in the “Artificial Intelligence and Automated Processing” section below.

How Information May Be Shared

VitalSource does not sell or share personal information as those terms are defined under applicable U.S. state privacy laws, and we do not share your personal information without ensuring it is protected with appropriate levels of security and confidentiality. We may disclose your personal information to help us provide, improve, promote, and protect our Products and/or Services. Whenever we disclose personal information, we require that the recipient follow all applicable privacy laws, and that they use your information only for the purposes we’ve authorized. We only disclose your personal information for the following business and operational purposes:

• To your educational institution or company: For example, we disclose student personal information to their educational institutions in order to provide the students access to our Products and/or Services. Other companies also may wish to provide our Products or Services to select individuals. We may disclose the personal information of those individuals to those companies in order to provide access to those Products and/or Services.

• To the owners of the content found in our Sites, Products, and Services, but only for the purpose of enabling those content owners to deliver or provide access to Products purchased by you or on your behalf.

• To our service providers: We rely on certain trusted third-party service providers to provide, process, improve, promote, or protect our Products and/or Services. These service providers do things like help us store your data, process your payments, deliver the Products and/or Services to you, improve our advertising, and secure our systems.

• To other users of the Products or Services: If you submit content to publicly accessible portions of the Products or Services, other visitors or users may be able to view your content and personal information that identifies you as the author. Please note that the Products do not permit any student’s account or the content and grades thereon to be viewed or accessed by the general public.

• To other entities within the VitalSource enterprise: We may disclose your personal information to other operations and businesses owned or operated by VitalSource.

• In the event of a change in control: We may disclose personal information to other companies for the purpose of evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

• As necessary or otherwise required by law: We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect VitalSource’s legal rights and property, and to comply with the law.

You may request a copy of the transfer mechanisms we rely on for specific data transfers by contacting us at privacy@vitalsource.com.

Artificial Intelligence and Automated Processing

VitalSource may use automated, algorithmic, and artificial intelligence–enabled processes to support the operation, security, accessibility, personalization, analytics, and improvement of the Sites, Products, and Services. These processes may analyze usage data, interaction data, and system performance information in order to enhance functionality, improve user experience, support accessibility features, detect security issues, and develop or refine product features.

Automated processing is used solely to support and improve the Sites, Products, and Services and is not used to make decisions that produce legal or similarly significant effects on individuals. VitalSource does not use automated processing to determine academic outcomes, or make eligibility, grading, or disciplinary decisions.

Where personal information is used in connection with automated or AI-enabled processes, such information is processed in accordance with this Privacy Policy and is aggregated and/or anonymized where reasonably practicable. VitalSource does not use personal information to train public, open, or third-party artificial intelligence models.

If required by applicable law, individuals may have the right to object to or request limitations on certain forms of automated processing. Requests relating to automated processing may be submitted using the contact information provided in this Privacy Policy.

Protection of Your Personal Information

We take the security of your personal information seriously. VitalSource has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that we collect.

Please remember, however, that the safety and security of your personal information also depend on you. Where you have chosen, or where we have given you, a user name and password for access to certain parts of the Sites, Products, or Services, you are responsible for keeping the user name and password confidential and for using secure connections. No method of transmission over the internet or electronic storage is completely secure, so VitalSource cannot guarantee its absolute security.

Data Transfers

Because VitalSource is a US-based company, your personal information may be collected and processed in the United States. Additionally, as part of the Products and/or Services offered to you through our Sites, information that we receive about you may be transferred to and stored in one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws than your current residence. However, if we transfer your personal information in this way, we will put in place appropriate protection to make sure it is treated in line with this Policy.

By doing business or interacting with us through the Sites, Products, and/or Services, you are consenting to the transfer, storage, and processing of your personal information to and within facilities located in the United States and other locations selected by VitalSource.

In addition, VitalSource participates in the EU-US Data Privacy Framework, the UK Extension to the EU-US Data Privacy Framework, and the Swiss-US Data Privacy Framework (collectively, the “Data Privacy Frameworks,” or “DPF Principles”) as set forth by the US Department of Commerce regarding the processing of personal information from the European Economic Area, the United Kingdom and Gibraltar, and Switzerland. VitalSource's participation in and adherence to the Data Privacy Frameworks and the DPF Principles applies solely to VitalSource Technologies LLC, its U.S. entity. The Data Privacy Frameworks and DPF Principles do not extend to personal information processed by VST Limited (UK) or any other non-U.S. affiliate. VST Limited (UK) does not participate in the Data Privacy Frameworks and does not claim adherence to the DPF Principles. VitalSource has further certified that we adhere to the principles of the Data Privacy Frameworks. Visit https://www.dataprivacyframework.gov/ to learn more about the Data Privacy Frameworks. If there is any conflict between the terms in this Policy and the Data Privacy Frameworks principles, the principles shall govern.

If VitalSource transfers personal information received under the Data Privacy Frameworks to a third party, the third party’s processing of the personal information must also be in compliance with our Data Privacy Frameworks obligations, and we will remain liable under the Data Privacy Frameworks for any failure to do so by the third party, unless we prove we are not responsible for the event giving rise to the damage.

VitalSource is subject to the investigatory and enforcement powers of the US Federal Trade Commission. In certain situations, VitalSource may be required to disclose the personal information we process under the Data Privacy Frameworks in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have a question or complaint about our handling of your personal information under the Data Privacy Frameworks, please contact us at privacy@vitalsource.com. If you have complaints related to the Data Privacy Frameworks that we cannot resolve directly, we have chosen to cooperate with JAMS. JAMS is an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgement of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information or to file a complaint. The services of JAMS are provided at no cost to you. As further explained in the DPF Principles, binding arbitration is available to address complaints not resolved by other means. More information can be found here: https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction.

Individuals in the European Economic Area, the United Kingdom and Gibraltar, and Switzerland whose personal information is processed under the Data Privacy Framework have the right to access their personal data held by VitalSource. Such individuals also have the right to request that VitalSource correct, amend, or delete their personal data where it is inaccurate or has been processed in violation of the Data Privacy Framework Principles. In addition, these individuals have the right to choose to limit the use and disclosure of their personal data. To exercise any of these rights, please contact us at privacy@vitalsource.com.

Where Your Data Is Stored

VitalSource stores its primary application data, databases, and system backups on Google Cloud Platform and Amazon Web Services infrastructure located in the United States. We do not sell or transfer your personal data to unaffiliated third parties for their own commercial purposes.

To provide fast, reliable, and secure access to our platforms globally, VitalSource uses Cloudflare as its content delivery network (CDN) and web application firewall (WAF). Cloudflare routes user requests through its global network of edge servers, which are located in data centers around the world, including outside the United States, and primarily in Canada.

This means that when you access VitalSource services, data in transit, including your requests, session information, and page content, may be routed through or temporarily processed at Cloudflare edge servers located in the European Union, United Kingdom, or other jurisdictions outside the United States. This routing is inherent to how CDN technology functions and is designed to improve performance and security for all users.

International Data Transfers Generally

If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, your personal data may be transferred to and processed in the United States and other countries whose data protection laws may differ from those of your home jurisdiction. Where such transfers occur, VitalSource relies on one or more of the following legal mechanisms:

• The EU-US Data Privacy Framework, for transfers from the EU/EEA to the United States
• Standard Contractual Clauses approved by the European Commission
• UK International Data Transfer Agreements or Addenda, as applicable
• Other applicable transfer mechanisms recognized under GDPR or UK GDPR

Communications

VitalSource may send communications related to the Sites, Products, and Services, including administrative, transactional, and service-related messages such as account notifications, order confirmations, security notices, and updates to our policies (“Service Communications”). Service Communications are necessary to provide the Sites, Products, and Services and are not subject to marketing opt-out.

Where permitted by applicable law and subject to your preferences, VitalSource may also send marketing or promotional communications about our Products, Services, events, or offerings (“Marketing Communications”). You may choose whether to receive Marketing Communications and may opt out at any time by following the unsubscribe instructions included in such communications, adjusting your account preferences where available, or contacting VitalSource using the information provided in this Privacy Policy.

Opting out of Marketing Communications will not affect your receipt of Service Communications. VitalSource does not send Marketing Communications to known, minor users and does not use personal information of minor users for marketing or targeted advertising purposes. VitalSource does not sell or share personal information for cross-context behavioral advertising purposes as defined under applicable U.S. state privacy laws.

SMS and Mobile Messaging (Akademos by VitalSource)

Akademos by VitalSource operates an SMS and mobile message service (the “Mobile Service”) through which we may send you recurring SMS/text messages, including order updates, account alerts, cart reminders, and other promotional or service-related communications. By enrolling in the Mobile Service, you agree to receive such messages from or on behalf of Akademos by VitalSource to the mobile number you provide, even if that number is registered on a state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or other technology. Enrollment in the Mobile Service is voluntary and is not required to make purchases or use our Products and Services.

The personal information you provide in connection with the Mobile Service, such as your mobile phone number and message interaction data, is collected and processed in accordance with this Privacy Policy. We use this information to operate the Mobile Service, send requested messages, and, where applicable, for analytics and service improvement. This information is shared only with our mobile messaging service provider (currently Klaviyo) and other service providers as necessary to operate the Mobile Service, and is not sold or shared for cross-context behavioral advertising. You may request access to, correction of, or deletion of your mobile messaging data by contacting us at privacy@vitalsource.com.

Retention

VitalSource retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, or regulatory obligation. Retention periods vary depending on the nature of the information, the context in which it was collected, and applicable legal or operational requirements. In general:

• Account and Profile Information is retained for the duration of your relationship with VitalSource and for a reasonable period thereafter to support account administration, customer support, legal compliance, and dispute resolution.
• Transaction and Billing Information is retained as required to complete transactions, maintain financial records, comply with tax, accounting, and audit obligations, and resolve disputes.
• Usage, Interaction, and Technical Data is retained for as long as necessary to operate, secure, analyze, and improve the Sites, Products, and Services, after which it may be aggregated, anonymized, or deleted.
• Support and Communications Data is retained for a reasonable period to address inquiries, provide support, and maintain records of communications.

When personal information is no longer needed for the purposes described above, VitalSource will securely delete or anonymize the information in accordance with applicable law and internal data retention policies.

The relevant retention period is determined on a case-by-case basis because it depends on things like the nature of the data, why it is collected, why it is processed, and any legal or operational retention needs. For example, we may retain your data for as long as you are a customer of ours so that we may process and complete any orders you may make with us. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data such that the data is not personally identifiable.

Legal Basis for Processing - European Residents

Data protection law in the European Economic Area (EEA) requires a lawful basis for collecting and retaining personal information from EU residents. Our lawful bases for processing personal information include:

• Performing the contract(s) we have with you: In certain circumstances, we need your personal data to comply with our contractual obligations, such as to deliver our Products and/or Services, and answer any questions you may have.

• Consent: We may rely on your consent to process your personal information in certain situations. You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

• Legal compliance: Sometimes the law requires us to collect, store, or use your data for legal purposes, such as to comply with fraud monitoring and to report illegal activity.

• Legitimate interests: This is a term in data protection law that allows us to process your personal information if we have a legitimate reason to use your data, and only if we do so in ways which do not hurt your interests and rights. For example, we sometimes process your data to pursue our legitimate interests in running our business, including for delivering our Products and/or Services, protecting you from fraud, improving our Products and/or Services, quality assurance, and marketing purposes.

Personal Information Requests Regarding Minor Users

If VitalSource inadvertently receives personal information from an individual who is not a dual-enrolled college student, that information will be promptly deleted and not used for any purpose. Requests concerning personal information of a dual-enrolled minor student may be submitted by contacting us at privacy@vitalsource.com. Where a parent or legal guardian submits a request on behalf of a dual-enrolled minor, VitalSource will cooperate with that request in accordance with applicable law.

Parents or legal guardians of dual-enrolled minor students may request access, review, correction, or deletion of that student’s personal information by contacting VitalSource directly at privacy@vitalsource.com. VitalSource will respond to such requests in accordance with applicable law and the terms of this Policy.

For users between the ages of 13 and 17, VitalSource applies the following additional protections:

• We do not use personal information of known minor users to serve targeted or behavioral advertising.
• We do not use personal information of known minor users to train artificial intelligence or machine learning models without appropriate consent.
• We apply privacy-protective default settings for accounts associated with minor users, consistent with California's Age-Appropriate Design Code.
• We do not employ dark patterns, design features intended to manipulate or mislead users, on any surfaces accessible to minor users.

If student personal information is deleted from the Site, Products, or Services, please be aware that the student and others with access may lose access or functionality relating to the Site, Products, and Services.

California Age-Appropriate Design Code

For users in California under the age of 18, VitalSource complies with the California Age-Appropriate Design Code Act (AB 2273). We conduct Data Protection Impact Assessments for products and features that are likely to be accessed by minor users, reviewed on a two-year cycle. We apply the highest available privacy settings as the default for known minor users and do not use design features that exploit minors' attention or manipulate their choices.

Personal Information Requests

Where legally applicable, VitalSource offers individuals residing in the European Economic Area and in certain U.S. states the opportunity to choose whether their personal information may be disclosed to third parties or used for a purpose that is materially different from the original processing purpose of the information. To the extent required by the DPF Principles, VitalSource also obtains opt-in consent for certain uses and disclosures of sensitive personal information. Unless VitalSource offers you an appropriate choice, VitalSource uses personal information only for purposes that are materially the same as those indicated in this Policy. To exercise your choices, you may contact VitalSource as indicated below. Unless an exception or exemption applies, these rights may include:

• The ability to request that we provide the categories and specific pieces of personal information we have collected about you;
• The ability to request deletion of your personal information, subject to certain exceptions;
• The ability to request correction of inaccurate personal information;
• The ability to request that we restrict the processing of your personal information; and
• The ability to request data portability;

In California, residents have the right to request that we provide you with information about the financial incentives that we offer to you, if any exists, as well as the right not to be discriminated against for exercising your rights.

Certain information may be exempt from the above requests under certain circumstances. For example, we may retain certain information for legal compliance reasons, and to secure our Services. We may also require certain information in order to provide the Services to you. Accordingly, if you ask us to delete it, you may no longer be able to use the Services or access any of the content you were previously able to access.

You may submit a request using the California Consumer Privacy Act (CCPA) Request Form or the General Data Protection Regulation (GDPR) Request Form (for EU residents) available at https://support.vitalsource.com/hc/en-us/requests/new. Residents of California may also designate an authorized agent to make a request on their behalf.

To protect your privacy and security, VitalSource may take reasonable steps to verify your identity before processing or fulfilling your request. We will generally respond to your request within 45 days, unless a longer response time is necessary, in which case we will let you know. Please note that we may retain certain personal information as required or allowed by law or as necessary for our legitimate business purposes.

In situations where we process personal information only on behalf of a customer such as an educational institution, we may refer data requests to the relevant party and cooperate with their handling of the requests.

Nevada Residents

We do not sell your covered information, as defined by Section 1.6 of Chapter 603A of the Nevada Revised Statutes. If you reside in Nevada, you have the right to submit a request regarding the sale of covered information to our designated address: Privacy, 227 Fayetteville Street, Suite 400, Raleigh NC, 27601.

Questions, Comments, or Complaints

If you have questions or comments about this Policy, we invite you to contact us at privacy@vitalsource.com, or by visiting https://support.vitalsource.com/hc/en-us/requests/new. If you have an applicable disability, you may also contact us at the above email address to request access to this Privacy Policy in an alternative format.

VitalSource strives to satisfy our customers’ and visitors’ privacy concerns. However, if you have contacted VitalSource about your issue and are still unhappy with our response, and if you are also a resident of the European Economic Area, subject to applicable law, you may contact your local Data Protection Authority (DPA) regarding your issue. VitalSource commits to cooperating with the panel established by the DPA, and to comply with the advice given by the panel with regard to data transferred from the EU. More information about local DPAs is available here.

If you have any questions, comments, or requests regarding this Policy, please contact us by post or email using the following contact information:

VitalSource Technologies LLC

ATTN: Info Data Sec and Privacy Officer

227 Fayetteville Street

Suite 400 Raleigh NC, 27601

privacy@vitalsource.com

Updates and Changes to this Privacy Policy

We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on this webpage or by sending you an email. Any updates to this Policy will not apply retroactively. By continuing to use our Sites, Products, and/or Services after a change, you are accepting the terms of this Policy.