Below is a list of the most frequently asked questions for students accessing the bookstore.
How do I log in to see my personalized page?
You will log in with your school credentials. If you are unable to log in, the online bookstore may not have received your registration information. Please contact the learner experience team at the online bookstore support site so we can reach out to the school and confirm your user files; Alternatively, you may try the following:
- Clear your web browser cache.
- Try logging in from a new or different browser.
- Contact your schools IT student help office.
My professor has indicated that the wrong book was listed on the website?
Contact the learner experience team at the online bookstore. We will reach out internally to confirm with the instructor what materials should be assigned to the course and add it to the page so it can then be ordered.
Nothing is assigned on the website but the course materials are on my syllabus?
Contact the learner experience team at the online bookstore. We will reach out internally to confirm with the instructor what materials should be assigned to the course and add it to the page so it can then be ordered.
I did not receive my marketplace order, what should I do?
You can contact the seller directly through the website. Log into your account, then find your order on the "Purchases" page. You should see a link that should let you contact and send messages to the seller. If they do not respond within 48 hours, please contact the learner experience team at the online bookstore and they will cancel or refund the order as needed.
Are all digital course materials access codes delivered via email?
Most digital courseware access is emailed, but depending on the publisher, they can also be physical access cards that are mailed to students. Check your confirmation email for more details, or log into your online school bookstore account and review your Purchases page for access codes or tracking details. Most digital textbooks are emailed to students soon after purchasing, but if the online bookstore has run out of stock some delays may occur while more access codes are ordered.
I need assistance to ensure my course materials are accessible. Who should I contact?
Schools have offices of disabilities that can help you work with the online bookstore to make sure you have materials that you can access. Publishers make books available digitally which can be used with a eReader. If there is not an ebook available, staff at the office can work with the publisher's accessibility staff to put in a request.
Another great resource is the Accesstext network, which can be found here: https://accesstext.org/
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