Placing a Bulk Order

About Bulk Ordering with VitalSource

Placing a Bulk Order with VitalSource

Instructors, Schools, Institutions, Parents, and Friends can purchase VitalSource eTextbooks individually or in bulk with a credit card or with a Purchase Order.

Students will activate their VitalSource eTextbooks via redemption code and can view their eTextbooks with VitalSource Bookshelf.

Placing a bulk order via Credit Card

If you would like to make a bulk order, please visit https://bulk-store.vitalsource.com/   and do the following

  1. Search for the title you wish to purchase
  2. Choose the duration of access for the eTextbook, enter the number of codes you want to buy, and add them to your cart. Please note: there is a limit of how many copies one can purchase from the Bulk store. Choosing 76 or more quantities greys out the “Add to Cart” button and is an indication you need to order through the Purchase Order option described below.
  3. Repeat as required for any additional eTextbook purchases
  4. Click on the Proceed to Checkout button when you order is complete
  5. Verify your purchase, accept the terms and conditions  of buying from the Bulk Orders Store, and click the Begin Checkout Button to purchase your eTextbooks*.
  6. Sign in to your VitalSource account, enter a valid credit card number, and complete your purchase.
  7. Once your order is complete, you will receive an Excel (.xls) spreadsheet containing your redemption codes. You will also receive a link to instructions your students can use to activate their VitalSource eTextbook(s).

International Bulk Orders via Credit Card

Canadian customers can place a Bulk Order on the Canadian Bulk Order storefront at https://bulk-store.vitalsource.com/en-ca/. You can also place an order on the US Bulk Order Storefront. Any orders placed in the US Bulk Storefront will be in US Dollars.

Australian customers can place a Bulk Order on the Australian Bulk Order storefront at https://bulk-store.vitalsource.com/en-au/

If you are outside of the United States, Canada, or Australia, you will want to engage directly with the publisher of the title you are looking purchase. They will make their content available on the VitalSource platform, and we can deliver it, in various ways, to your faculty and students.

Placing a bulk order via Purchase Order

If you do not have a credit card or are looking to make a tax-exempt bulk purchase, you will need to place an order using a Purchase Order. If you are not an existing Purchase Order customer, you will need to follow the steps under New Purchase Order customers before placing an order.

If you are an existing Purchase Order customer and would like to place a bulk order, please do the following:

  1. Visit bulk-store.vitalsource.com and search for the title you wish to purchase.
  2. Choose the duration of access for the eTextbook, enter the number of codes you want to buy, and add them to your cart. (Please note: there is a limit of how many copies one can purchase from the Bulk Purchase storefront. Choosing 76 or more quantities greys out the “Add to Cart” button and is an indication you need to place multiple orders.)
  3. Repeat the search and select as required for any additional eTextbook purchases.
  4. Click on the Proceed to Checkout button when you order is complete.
  5. Verify your purchase, accept the terms and conditions  of buying from the Bulk Purchase Store, and click the Send Purchase Order Request link located under the  Begin Checkout button to submit your PO order.
  6. Sign in to your VitalSource account, and complete your order submission.
  7. After Vitalsource fulfills your order, you will receive an XLS spreadsheet containing your redemption codes. You will also receive a link to instructions your students can use to activate their VitalSource eTextbook(s).

International Bulk Orders

If you are outside of the United States, you will want to engage directly with the publisher of the title you are looking purchase. They will make their content available on the VitalSource platform, and we can deliver it, in various ways, to your faculty and students.

New Purchase Order customers

If you are a new customer, you will need to complete our account setup process.

  1. Download, review, and sign the VitalSource Bulk Orders Purchase Agreement. This document only needs to be completed once.
  2. Download and complete the New Customer - Account Information  form.
  3. Once you sign the Agreement, and you complete the Account Information form, submit both forms (and your tax-exempt form if applicable) to bulk.orders@vitalsource.com
  4. VitalSource will begin the customer account setup steps. This process may take up to 5-7 business days.
  5. VitalSource will confirm we completed the customer setup process. (VitalSource will send a copy of the countersigned Agreement upon request.)
  6. Once you receive that email, you can begin placing your Purchase Order request. (See the above steps for Placing a bulk order via Purchase Order.)

If you have any questions, please email bulk.orders@vitalsource.com

Tax Exemption

On orders placed through the Bulk Order storefront

At this time, we are unable to process orders placed through the Bulk Order Store without sales tax. We also cannot refund sales tax on orders placed through the Bulk Order storefront.

If you are tax-exempt, you must place your bulk order via a Purchase Order request.

On orders placed with a Purchase Order

Please include proof of tax exemption or resale certificate (only needs to be completed once) for customers located in the following states to avoid being charged sales tax: AL, AZ, CO, CT, DC, HI, ID, IN, KY, LA, ME, MN, MS, NE, NJ, NM, NC, OH, SD, TN, TX, UT, VT, WA, WI, WY.

Refund Policy

For Bulk eTextbook Purchases 

You may request an immediate refund of your initial purchase of any redemption codes purchased through the VitalSource Bulk Purchase Store, within 30 days of code creation. VitalSource will only refund unused redemption codes.

If you placed your Bulk Order via Credit Card, log in to your Bookshelf Account and navigate to the Account Center, and select Purchases. For any purchase eligible for a Refund, click the Refund button to activate the refund process.

If you placed your Bulk Order via Purchase Order, please contact bulk.orders@vitalsource.com to request a refund, and include the applicable non-redeemed codes.

Return Policy for Specific Trade Publishers:

For specific Trade publishers, you may request a refund of your initial purchase of any redemption codes purchased through the VitalSource Bulk Purchase Store. VitalSource will only refund unused redemption codes. The following are the publisher’s refund policy on Bulk Purchase codes

  • Penguin Random House– Refund request must occur within seven days of the code creation date
  • HarperCollins– Refund request must occur within two days of the code creation date
  • HarperCollins Christian- Refund request must occur within two days of the code creation date
  • Hachette Digital- Refund request must occur within three days of the code creation date

2 out of 8 found this helpful