About Bulk Ordering with VitalSource
Placing a Bulk Order with VitalSource
Instructors, Schools, and Institutions can purchase VitalSource eTextbooks in bulk with a credit card or with a Purchase Order.
Students will activate their VitalSource eTextbooks via redemption code and can view their eTextbooks with VitalSource Bookshelf.
Placing a bulk order on bulk-store.vitalsource.com
If you would like to make a bulk order, please visit bulk-store.vitalsource.com and do the following
- Search for the title you wish to purchase
- Choose the duration of access for the eTextbook, enter the number of codes you want to buy, and add them to your cart.
- Repeat as needed for any additional eTextbook purchases
- Click on the Proceed to Checkout button when you order is complete
- Verify your purchase, accept the terms and conditions of buying from the Bulk Orders Store, and click the Begin Checkout Button to purchase your eTextbooks*.
- Sign into your VitalSource account, enter a valid credit card number and complete your purchase.
- Once your order is complete, you will receive an XLS spreadsheet containing your redemption codes and a link to instructions your students can use to activate their VitalSource eTextbook(s).
*If the total amount including tax, is over USD 10,000 you must process a Purchase Order form (Option 1). No exceptions.
Placing a bulk order via Purchase Order
If you do not have a credit card, need to place an order over $10,000, or are looking to make a tax-exempt bulk purchase, you will need to place an order with our Bulk Order Team using a Purchase Order.
If you would like to place a bulk order with a purchase order, please do the following:
- Visit http://bulk-store.vitalsource.com/ and verify we have the eTextbook you are looking to purchase
- Complete the following two documents and submit them to firstname.lastname@example.org.
- VitalSource Bulk Orders Purchase Agreement, this document only needs to be completed once.
- VitalSource Bulk Order Form, please complete both tabs (the Order Form and Exhibit) Important: Keep this in an Excel Format. No PDFs, please.
On orders placed through the Bulk Order Store
At this time, we are unable to process orders placed through the Bulk Order Store without sales tax. We also cannot refund sales tax on orders placed through the Bulk Order Store.
If you are tax exempt, you must place your bulk order via a PO.
On orders placed with a Purchase Order
Please include proof of tax exemption or resale certificate (only needs to be completed once) for customers located in the following states to avoid being charged sales tax: AL, AZ, CO, CT, DC, HI, ID, IN, KY, LA, ME, MN, MS, NE, NJ, NM, NC, OH, SD, TN, TX, UT, VT, WA, WI, WY.
Upon receipt of these two completed forms, your order may take up to 2-3 business days to process. VitalSource will send an email containing the redemption codes to the email noted on the order sheet. These codes can only be redeemed using the VitalSource Bookshelf platform.
If you have any questions, please email email@example.com.
International Bulk Orders
VitalSource can only process bulk orders for Australia or the United Kingdom. Canadian customers, please use the VitalSource Bulk Order Store.
If you are outside of Australia, Canada, or The United Kingdom, you will want to engage with the publisher of the title you are looking purchase directly. They will make their content available on the VitalSource platform, and we can deliver it, in various ways, to your faculty and students.
For Bulk eTextbook Purchases
You may request an immediate refund within 30 days of your initial purchase of any redemption codes purchased through the VitalSource Bulk Purchase Store, provided that code(s) have not yet been redeemed in a user's VitalSource Account.
For Trade Purchases
You may request an immediate refund within 30 days of your initial purchase of any redemption codes purchased through the VitalSource Bulk Purchase Store, provided that code(s) have not yet been redeemed in a user's VitalSource Account and the publisher of the publisher of the title is not, Penguin Random House, HarperCollins, HarperCollins Christian, or Hachette Digital.
Return Policy for Specific Trade Publishers:
- Penguin Random House – Refund request must occur within 7 days of the purchase
- HarperCollins – Refund request must occur within 2 days of the purchase
- HarperCollins Christian - Refund request must occur within 2 days of the purchase
- Hachette Digital - Refund request must occur within 3days of the purchase
Please contact firstname.lastname@example.org to request a refund for VitalSource Bulk Purchase returns.