VitalSource Bulk Purchase Return Policy
Standard Return Policy
There are a few important things to keep in mind when returning eTextbook codes purchased from the VitalSource Bulk Orders Store:
- You have 30 calendar days to return an item from the date you purchased it.
- You can only return unredeemed codes.
- You can self-return/refund through this link https://myaccount.vitalsource.com/#/transactions if your purchase was not a Purchase Order (PO).
- You are not returning an eTextbook from one of the publishers in our Return Policy Exemptions list.
You can only return codes purchased directly from the VitalSource Bulk Order Store.
Return Policy Exceptions
Titles purchased from the following publishers will follow the return policies outlined below.
Penguin Random House Return Policy:
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You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase
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You have not redeemed the code in a user's account.
HarperCollins Return Policy:
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You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase
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You have not redeemed the code(s) in a user's account.
HarperCollins Christian Return Policy:
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You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase
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You have not redeemed the code(s) in a user's account.
Hachette Digital Return Policy:
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You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase
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You have not redeemed the code(s) in a user's account.
Please contact bulk.orders@vitalsource.com to request a refund for VitalSource Purchase Order Bulk Purchase returns.
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