Bulk Purchase Refund Policy

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VitalSource Bulk Purchase Return Policy

Standard Return Policy

There are a few important things to keep in mind when returning eBook codes purchased from the VitalSource Bulk Orders Store:

  • You have 30 calendar days to return an item from the date you purchased it.
  • You can only return unredeemed codes.
  • You are not returning an eBook from one of the publishers in our Return Policy Exemptions list. 

You can only return codes purchased directly from the VitalSource Bulk Order Store.

Return Policy Exceptions

Titles purchased from the following publishers will follow the return policies outlined below.

Penguin Random House Return Policy:

  • You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase

  • You have not redeemed the code in a user's account.

HarperCollins Return Policy: 

  • You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

  • You have not redeemed the code(s) in a user's account.

HarperCollins Christian Return Policy:

  • You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

  • You have not redeemed the code(s) in a user's account.

Hachette Digital Return Policy:

  • You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase

  • You have not redeemed the code(s) in a user's account.

Please contact sm-orders@vitalsource.com to request a refund for VitalSource Bulk Purchase returns.

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