How do I redeem my Publisher Access Code?

How do I redeem my Publisher Access Code?

About Resources

A resource is an additional resource that accompanies an eTextbook, such as Ancillaries and Access Codes; these resources are created and maintained by the publisher.

• If you purchase a book with an accompanying Resource, follow the steps outlined below to access the Resource.
• If you are attending an institution that provides your eTextbooks, please contact your institution's support to find out if a Resource is available for your book.
• If your book does not include a Resource, please communicate with the publisher for more information on purchasing a Resource. 

How do I redeem my Publisher Access Code?

Each Publisher has its unique way of displaying the publisher access code - below are several of the most popular methods:

How do you know if your material has a Publisher Access code and better yet, how do you locate the code? With the Bookshelf Platform you can actually check several ways, below are the steps when clicking on "My Library" 

1. Log into Bookshelf Online.
2. Go to the left side and click "My Library"
3. Locate book  - there you will see underneath the cover ebook / access code and or both. 
   • 
4. To access your Publisher access code check for the correct material and across from the Access Code bubble are 3 dots
5. Click on the 3 dots for more options
   • 
6. A drop down box will appear with "Access Code instructions", click on this option
7. A new larger box will appear in the middle of your library with 3 steps
   • confirming you have the correct material
   • how to reveal your access code 
     • if this section (upon first reveal) shows: "already revealed" then you should look for a link in your LMS as it should be code-less delivery. 
   • what website the code should be redeemed on
     
     • 
     • Please note - you can do all the above steps if you see your book under HOME> Recent Activity when you log on to bookshelf online.

Notes:

• If your needed material does not show the "access code" bubble under the book cover in "My Library", please confirm you have purchased the correct material.
• Please read / review the Return Policy for the item as some items can not be returned once the Publisher Access code is revealed.
• If you are having an issue with redeeming the Publisher Access code on the specific website noted in step #3, we encourage you to reach out to that publishers support as we are unable to assist with third party sites. 
• Sometimes a Course Key may also be required as noted under Step #3 in the screenshot above. This can only come from either your receipt or obtained from an instructor. 
• Publishers may have different instructions for their products. You can only redeem the Publisher Access Code at the Publisher's website.

You can also access your Publisher Access Code from the Orders & Returns section of the VitalSource store.

1. Go to the VitalSource store and sign in with the email address and password with which you made your purchase.
2. Select the circle icon with the outline of the head and shoulders.
3. Then select the Orders & Returns option.
   
4. On the Orders & Returns page, find the order in which you purchased the publisher access code, then click on the Access Code Instructions button and follow the onscreen prompts:
   

Additional Publisher Access Articles:

• Access Publisher Courseware From Your Learning Management System (LMS)
• How to Access eResource/Courseware
• Supplemental Materials (Courseware Access Codes, Interactive Content, Lab Access, Etc.)

If you have problems redeeming your Publisher Access Code, please contact the publisher:

• Cengage MindTap/WebAssign/Brian/Sam/iLrn
• Cengage Unlimited
• F.A. Davis
• Macmillan
• McGraw Hill Connect/LearnSmart/Aleks/SmartBook
• Pearson MyLab/Mastering/Revel
• Sage Vantage

VitalSource only provides access to the Publisher Access Code. We can’t troubleshoot access to the publisher’s platform.

If you run into issues or have any questions about the process, contact VitalSource Support, and we will be happy to help!