You may see one of the errors below:
Code invalid or Already Redeemed
If you see an invalid code or already redeemed message when trying to redeem your Bookshelf Online code, follow these steps:
1. Try opening the book in the Bookshelf app. Some Bookshelf Online codes have an expired online license, which means the book may only be available in the Bookshelf application.
Download the Bookshelf application, sign in, and check whether your book appears there.
2. Confirm that your print book was sealed and new. If the book was not sealed when you received it, another person may have already redeemed the code, and the code cannot be used again.
3. Check any other Bookshelf accounts you may have used. The code may have been redeemed on a different account with another email address.
4. If you still cannot find the book, contact Customer Support and include the code and the email addresses for any Bookshelf accounts you want us to check.
Code Cannot be Redeemed at this time
If you see a Code Cannot be Redeemed message, the code may be linked to courseware access, interactive content, or lab access. In some cases, this is a temporary issue that resolves after a few minutes.
Try redeeming the code again after a short wait. If the error continues, contact Customer Support so we can investigate.
Please note: Any code that is not associated with the Bookshelf application may need to be resolved by the owner of the site you are attempting to apply the code.
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