Troubleshooting
- Bookshelf Online: Resolving Basic Browser Issues
- Bookshelf Installation Error: Failed to Install License
- Managing Devices
- Bookshelf Online: Browser Support Policy
- Bookshelf for Android: Installing Bookshelf on Android Devices (without Google Play)
- Installing Bookshelf on Windows 10 computers without Microsoft Store Access
- Bookshelf Support for Mac OS, iOS, and iPad OS Betas
- Bookshelf for Android: How To Manually Remove Bookshelf's Data and Bookshelf from your Android Device
- Bookshelf for Android: Sideloading EPUBs to Bookshelf for Android
- Why have I not received my Email Verification email?
- Where are my books?
- The Videos Will Not Play in My eTextBook(s)
- Bookshelf for Android: Resolve App Installation Errors In The Google Play Store
- What to do if you are missing an eTextbook
- Configuring Your Firewall For Use With VitalSource
- My book is reading in a different language or with a strange accent and not English.
- Bookshelf for Windows: Bookshelf 7.6.X and Windows 7&8 Computers - Gray/Black Screen Issues
- Windows Bookshelf Application Installation or Upgrade Errors
- Errors When Accessing My Account or Book(s)
- Bookshelf for Windows: Invalid Signature or Corrupt Installer Error Message
- Bookshelf for Windows: Black/Gray content shown instead of text
- Bookshelf for Windows: Installation failure due to missing MSI file