Troubleshooting
- Bookshelf Online: Resolving Basic Browser Issues
- Managing Devices
- Bookshelf Online: Browser Support Policy
- Bookshelf for Android: Installing Bookshelf on Android Devices (without Google Play)
- Installing Bookshelf on Windows 10 computers without Microsoft Store Access
- Bookshelf Support for Mac OS, iOS, and iPad OS Betas
- Bookshelf for Android: How To Manually Remove Bookshelf's Data and Bookshelf from your Android Device
- Bookshelf for Android: Sideloading EPUBs to Bookshelf for Android
- Why have I not received my Email Verification email?
- Where are my books?
- View All Articles
How to Configure Your Firewall For Use With VitalSource?
Firewalls work to block unauthorized access to computers. They can protect against other malicious activity on the Internet, such as hackers using “malware ” malicious programs often disguised as legitimate software to get at your private data. Sometimes firewalls block sites that are not malicious. This article describes our recommendations for configuring a firewall for use with VitalSource.
Established Domains
- If your server policy restricts network traffic, please add our established domains listed below to your permitlist.
- We advise against trying to create a permtlist of traffic to VitalSource based on IP addresses; if you are doing so, please know that our IP location may change without any warning.
*.vitalbook.com
*.vitalsource.com
*.cloudfront.net
*.googleapis.com
*.sendgrid.net
*.storage.googleapis.com/vst-mimeo-prod
*.print.vitalsource.com/
*.storage.googleapis.com/
Established Ports
Port 80
Port 443
Still, Having Issues?
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By Phone:
- In the US/Canada, please call: 1-855-200-4146
- In the UK, please call: +44 800 802 1506
- In Australia please call: +61 8 7111 3343