Opt-out Error Messages

Opt-out Error Messages

If you had trouble opting in or out of the materials in your school’s inclusive access program, you might have received this message:

Message: “Sorry, your change could not be saved. Our team is working on fixing this. Please try again tomorrow. Click here for more info.”


What should you do next?  ***If your opt out deadline is today or has passed, please reach out directly to your bookstore. 

  • You should wait 24 hours for our team to implement a fix and then try again. 
  • If after 48 hours you are still unable to make your needed change, please contact VitalSource Support at support@vitalsource.com 




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