Pearson+ and Multiple Purchases FAQ

Pearson+ and Multiple Purchases

VitalSource takes seriously our obligation to get users into the content they purchase from us. To that end, please be aware of the following regarding Pearson+.

How many Pearson+ subscriptions can I have at once?

On the Pearson+ platform, a user can only have one active subscription at a time.

Why can I not get into Pearson+ with my latest subscription purchase?

If you return one Pearson+ item and purchase another (ex: return a Pearson+ single subscription and purchase the Pearson+ multi subscription), there may be a delay of up to 24 hours before you are allowed into the Pearson+ platform with your second purchase.

What should I do if I can’t get into Pearson+?

If you’re attempting to use a second subscription, continue retrying for up to 24 hours. If you continue to be unsuccessful, contact Pearson Support for assistance.

If you have any other issues getting into Pearson+ with your subscription, contact Pearson Support for assistance.