Pearson+ and Multiple Purchases
VitalSource takes seriously our obligation to get users into the content they purchase from us. To that end, please be aware of the following regarding Pearson+.
How many Pearson+ subscriptions can I have at once?
On the Pearson+ platform, a user can only have one active subscription at a time.
Why can I not get into Pearson+ with my latest subscription purchase?
If you return one Pearson+ item and purchase another (ex: return a Pearson+ single subscription and purchase the Pearson+ multi subscription), there may be a delay of up to 24 hours before you are allowed into the Pearson+ platform with your second purchase.
What should I do if I can’t get into Pearson+?
If you’re attempting to use a second subscription, continue retrying for up to 24 hours. If you continue to be unsuccessful, contact Pearson Support for assistance.
If you have any other issues getting into Pearson+ with your subscription, contact Pearson Support for assistance.