How to Return a Purchase

How to Return a Purchase

We want you to enjoy your purchase from the VitalSource Store; however, if you need to return an item, we're here to help.

For detailed information on our return policy, please see the VitalSource Refund Policy



  1. Go to the User Account icon (The Head and Shoulders), to the right of the "Redeem" link, and select "Orders & Returns"
  2. That will take you to your Orders & Returns page.
  3. Select the "Start a Return" link on a product that is eligible for a return.
  4. On the Return & Refund page, select the reason for the return, and then select "Refund."

Please Note: Once you complete your refund request, it may take 2- 10 business days to post back to your method of payment; a return only needs to be submitted once.



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