For eTextbook Purchases
You may cancel your VitalSource eTextbook digital purchase and request an immediate refund within 14 days (some exclusions apply) of your initial purchase, provided that:
- You have not viewed and/or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
- You have not yet used the access code for any online resource that may be included with your eTextbook purchase.
If you purchase a VitalSource eTextbook, request a refund, and then purchase the same VitalSource eTextbook again, you will not be eligible to request any further refunds for that eTextbook.
For eResource Purchases
You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase
To see if your product is eligible for a refund and initiate a return:
- In the USA / CA store please visit your Purchase History.
- In the UK / AUS stores please check your receipt purchase and/or contact Customer Support (www.vitalsource.com/support).