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- VitalSource Return Policy
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Returns & RefundsWe want you to enjoy your purchase from the VitalSource Store. However, if you need to return an item, we're here to help. |
Choose a topic:VitalSource Store Returns & Refunds PolicyHow to Return an eBookRefundsAdditional InformationBulk Order Returns & Refund Policy |
VitalSource Return Policy |
Standard Return PolicyThere are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:
You can only return items purchased directly from the VitalSource Store. Returns for VitalSource eBooks purchases through other retailers are subject to their respective returns and refunds policy. Abuse of Return Policy: VitalSource reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy. Return Policy Exceptions:Titles purchased from the following publishers will follow the return policies outlined below. Cengage Unlimited:
Penguin Random House Return Policy:
Simon & Schuster Return Policy:
HarperCollins Return Policy:
HarperCollins Christian Return Policy:
Hachette Digital Return Policy:
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How to refund an eBook |
Use the Refund Self Service ToolTo return a purchased it from the VitalSource Store, sign in to your Order Listing page with the email address and password used to purchase the eBook. After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Request Refund button below your item. In the pop-up window, confirm the reason for the refund and select the Refund button. Repeat the process for any additional eBooks you need to return. Contact VitalSource SupportYou can always contact VitalSource Support for assistance with a refund. A VitalSource Support Specialist will assist you with your return. We will process your refund at that time. To contact VitalSource Support, please refer to the Contact VitalSource Support. |
Refunds |
Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method. We will send credit and debit card refunds to the card-issuing bank within five to seven business days of receipt of the return. Please contact the card-issuing bank with questions about when you can expect the credit to post on your account. |
Additional Information |
As with any shopping experience, some terms and conditions apply to transactions through the VitalSource Store. Please remember, that by placing an order at the VitalSource Store, you agree to the terms set forth above along with VitalSource's Privacy Policy and Terms of Use. |
Bulk Order Returns & Refund Policy |
If you purchased a set of codes from the VitalSource Bulk Order Store, returns are governed by a separate return policy. Please refer to the Bulk Order Returns & Refund Policy. |