How to refund an eBook

Use the Refund Self-Service Tool

To return a purchased it from the VitalSource Store, sign in to your Order Listing page with the email address and password used to purchase the eBook.

After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Request Refund button below your item. In the pop-up window, confirm the reason for the refund and select the Refund button. Repeat the process for any additional eBooks you need to return.

Refund Process

Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method.

We will send credit and debit card refunds to the card-issuing bank within five to seven business days of receipt of the return. Please contact the card-issuing bank with questions about when you can expect the credit to post on your account.

VitalSource Return Policy

Standard Return Policy

There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:

• You have 14 calendar days to return an item from the date you purchased it.
• You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
• You have not used any included access codes for any online resource that came with your eTextbook purchase.
• You have not previously returned the same eBook from a prior purchase.
• You are not returning an eBook from one of the publishers in our Return Policy Exceptions.
• You have not returned a total of 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts. 

You can only return items purchased directly from the VitalSource Store.

Returns for VitalSource eBooks purchases through other retailers are subject to their respective returns and refunds policy.

Abuse of Return Policy: VitalSource reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Return Policy Exceptions:

Titles purchased from the following publishers will follow the return policies outlined below.

Cengage Unlimited:

• For access codes delivered via a Cengage API or any other non-shippable method, refunds must be requested within 14 days of registration/activation

Pearson+ Return Policy:

• You may cancel your Pearson+ subscription within 14 days of your initial purchase.
• For Pearson+ only it does not matter if you have used the access code to process a refund.
• Pearson+ Refund FAQ

Penguin Random House Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase.
• You have not viewed or printed the eBook.

Simon & Schuster Return Policy: 

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.

HarperCollins Return Policy: 

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

HarperCollins Christian Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase.
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

Hachette Digital Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase.
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

Wiley Australia Monthly Subscriptions:

• You may cancel your VitalSource eTextbook monthly subscription purchase and request an immediate refund within 7 days of your initial purchase or renewal purchase.

Oxford University Press Return Policy:

• You have not viewed or printed, in total, more than five percent (5%) of the VitalSource eTextbook.
• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 14 days of your initial purchase.

Courseware Return Policy:

Standard Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase.

Cengage Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

Pearson Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

McGraw-Hill Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

WileyPLUS Return Policy:

Customers must contact VitalSource to return WileyPLUS codes that were purchased through the VitalSource store. 

• A refund will be provided for unusedWileyPLUS registration codes on requests made within 30 days of purchase through the VitalSource store.
• A refund will be provided for usedWileyPLUS registration codes on requests made within 14 days of purchase through the VitalSource store.

Georgetown University Press Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed any access codes included with your eResource purchase.

Please note:  Once a refund is processed, your access to WileyPLUS will be terminated and all previous work completed with that code will be deleted.