- How Can I Purchase a Physical Copy of a Textbook?
- What eBook format do you provide?
- Getting Started with the VitalSource Store
- Searching in the VitalSource Store
- Requesting Receipts
- Supplemental or Auxiliary Materials
- Returns and Refunds
- VitalSource Return Policy
- Error When Entering Credit Card Information
Returns & Refunds
We want you to enjoy your purchase from the VitalSource Store. However, if you need to return an item, we're here to help.
Choose a topic:
Standard Return Policy
There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:
You can only return items purchased directly from the VitalSource Store.
Returns for VitalSource eBooks purchases through other retailers are subject to their respective returns and refunds policy.
Abuse of Return Policy: VitalSource reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.
Return Policy Exceptions:
Titles purchased from the following publishers will follow the return policies outlined below.
Penguin Random House Return Policy:
HarperCollins Return Policy:
HarperCollins Christian Return Policy:
Hachette Digital Return Policy:
Use the Refund Self Service Tool
To return a purchased it from the VitalSource Store, sign in to your Order Listing page with the email address and password used to purchase the eBook.
After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Request Refund button below your item. In the pop-up window, confirm the reason for the refund and select the Refund button. Repeat the process for any additional eBooks you need to return.
Contact VitalSource Support
You can always contact VitalSource Support for assistance with a refund. A VitalSource Support Specialist will assist you with your return. We will process your refund at that time. To contact VitalSource Support, please refer to the Contact VitalSource Support.
Once we receive your refund request, a refund is initiated immediately. We refund your purchase back to the original payment method.
We will send credit and debit card refunds to the card-issuing bank within five to seven business days of receipt of the return. Please contact the card-issuing bank with questions about when you can expect the credit to post on your account.
If you purchased a set of codes from the VitalSource Bulk Order Store, returns are governed by a separate return policy. Please refer to the Bulk Order Returns & Refund Policy.