Standard Return Policy

There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:

• You have 14 calendar days to return an item from the date you purchased it.
• You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
• You have not used any included access codes for any online resource that came with your eTextbook purchase.
• You have not previously returned the same eBook from a prior purchase.
• You are not returning an eBook from one of the publishers in our Return Policy Exceptions. 

You can only return items purchased directly from the VitalSource Store.

Returns for VitalSource eBooks purchases through other retailers are subject to their respective returns and refunds policy.

Return Policy Exceptions:

Titles purchased from the following publishers will follow the return policies outlined below.

Penguin Random House Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase

• You have not viewed or printed the eBook.

HarperCollins Return Policy: 

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

HarperCollins Christian Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase

• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

Hachette Digital Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase

• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook. 

eResource Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase