For eTextbook Purchases
You may cancel your VitalSource eTextbook digital purchase and request an immediate refund within 14 days (some exclusions apply) of your initial purchase, provided that:
- You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
- You have not used any included access codes for any online resource that came with your eTextbook purchase.
If you buy a VitalSource eTextbook, request a refund, and then repurchase the same VitalSource eTextbook, you will not be eligible to ask for any further refunds for that eTextbook.
For eResource Purchases
You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase
To see if your product is eligible for a refund and initiate a return:
- In the USA / CA store, please visit your Purchase History.
- In the UK / AUS stores, please visit your Purchase History