Standard Return Policy

There are a few important things to keep in mind when returning an eBook you purchased from the VitalSource Store:

• You have 14 calendar days to return an item from the date you purchased it.
• You have not viewed or printed, in total, more than twenty percent (20%) of the VitalSource eTextbook.
• You have not used any included access codes for any online resource that came with your eTextbook purchase.
• You have not previously returned the same eBook from a prior purchase.
• You are not returning an eBook from one of the publishers in our Return Policy Exceptions.
• You have not returned a total of 3 or more eTextbooks in the past 90 days across all of your VitalSource Accounts. 

You can only return items purchased directly from the VitalSource Store.

Returns for VitalSource eBooks purchases through other retailers are subject to their respective returns and refunds policy.

Abuse of Return Policy: VitalSource reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

Return Policy Exceptions:

Titles purchased from the following publishers will follow the return policies outlined below.

Cengage Unlimited:

• Cengage does not allow any refunds on the Cengage Unlimited packages. 

Penguin Random House Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 7 days of your initial purchase
• You have not viewed or printed the eBook.

HarperCollins Return Policy: 

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

HarperCollins Christian Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 2 days of your initial purchase
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

Hachette Digital Return Policy:

• You may cancel your VitalSource eTextbook purchase and request an immediate refund within 3 days of your initial purchase
• You have not viewed or printed, in total, more than two percent (2%) of the VitalSource eTextbook.

Courseware Return Policy:

Cengage Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

McGraw-Hill Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource.

Standard Courseware Return Policy:

You may request an immediate refund within 14 days of your initial purchase of an eResource, provided that you have not yet viewed or used any access codes included with your eResource purchase