How to Refund a Purchase
For detailed information on our return policy, please see the VitalSource Refund Policy.
- Go to the User Account icon (The Head and Shoulders), to the right of the "Redeem," and click "Transactions and Refunds."
- That will take you to your Transactions and Refunds page.
- Select the "Details & Refund" link on the product you want a refund.
- On the product purchase detail page select "Request Refund" and follow the prompts.
Please Note: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account; this action only needs to be done once.