How to Refund a Purchase

How to Refund a Purchase

We want you to enjoy your purchase from the VitalSource Store; however, if you need to return an item, we're here to help.

For detailed information on our return policy, please see the VitalSource Refund Policy



  1. Go to the User Account icon (The Head and Shoulders) and click "User Info."
  2. Click on Transactions, locate your order, click on "Details," and then click on "Request Refund."
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3. Fill out the form and click the Refund button.

4. Refunded purchases will show up in the Refunded Items section in Your Account Center.

Please Note: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account; this action only needs to be done once.



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