VitalSource Store
- Pearson+ and Multiple Purchases FAQ
- Pearson+ Refund FAQ
- Getting Started with the VitalSource Store
- What eTextBook format do you provide?
- Searching in the VitalSource Store
- How Can I Purchase a Physical Copy of a Textbook?
- Error When Entering Credit Card Information
- How to Refund a Purchase
- Returns/Refunds & VitalSource Return Policy
- Supplemental or Auxiliary Materials
- View All Articles
How to Refund a Purchase
We want you to enjoy your purchase from the VitalSource Store; however, if you need to return an item, we're here to help.
For detailed information on our return policy, please see the VitalSource Refund Policy.
- Go to the User Account icon (The Head and Shoulders) and click "User Info."
- Click on Transactions, locate your order, click on "Details," and then click on "Request Refund."
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3. Fill out the form and click the Refund button.
4. Refunded purchases will show up in the Refunded Items section in Your Account Center.
Please Note: Once you complete your refund request, it may take up to 2- 10 business days to post back to your account; this action only needs to be done once.